Penn State Job Catalog

The Clinic Office Supervisor is responsible for the leadership, direction, and operations of a clinical office. This position establishes operational goals, objectives, and standards that align with the clinic’s mission to support and provide patient care and services.

• Develop and maintain clinic policies and procedures to establish operational goals
• Resolve inquiries and ensure compliance with policies and procedures; recommend changes as necessary
• Monitor and manage the Clinic’s budget; ensure the payment of invoices
• May process various contracts between the clinic and various external agencies; communicate with Risk Management on contract language and ensure compliance with University policy and procedures
• Work with financial services, third party billing, and insurance companies to coordinate the collection of funds
• Collect, compile, and maintain data and information in support of the clinic; may provide reports as requested
• Maintain clearances and licenses for all clinic staff
• Partner with external agencies and insurance companies to resolve billing issues/problems
• May be responsible for check-in and/or cash collection processes
• Supervise, hire, train, oversee, and schedule clinic support staff

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 8
• Minimum – $51,000.00
• MidPoint – $62,500.00
• Maximum – $74,000.00