Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Student Insurance

Student Insurance Assistants responsibilities include handling inquiries involving Student Insurance benefits, processing enrollment for students and their dependents, and review audit reports to make sure all data is correct; explain and verify student benefit coverage & assist students with enrollment/waiver inquires.

• First point of contact to educate students, parents and staff on student insurance plans
• Provide customer service by answer incoming phone calls & walk ins with various questions and issues
• Assist international students on current mandatory insurance requirements
• Communicate current recommended health insurance waiver(s) for domestic students
• Review and verify that all information is accurate on audit reports within systems used at the University
• Monitor appropriate benefits in Workday for Graduate Assistants/Fellows
• Assist Graduate Assistants/Fellows with forms including but limited to enrolling or removing student/dependents from coverage or updating personal information change forms
• Review and submit payment of unpaid claims for referrals on file for local healthcare providers
• Create and provide memo to the Controller’s Office of money orders collected for late fees
• Assist University advisors on the student insurance enrollment information
• Review data files and provide weekly adjustment reports on issues
• May assist Supervisor/Manager with projects as necessary

Level:

– Senior Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas. Applies knowledge of principles, practices, and procedures of a particular field to decision–making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– May serve as lead support staff and/or provide basic direction to lower level support staff
– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– Handles financial transactions
– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May use experience to resolve more complex and/or varied problems, with supervisor oversight
– Demonstrates proficient and comprehensive knowledge of institutional policies and procedures in determining course of action

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members; may interact with other staff outside of area
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials that may be intended for distribution

• Comp Grade – 6
• Minimum – $42,100.00
• MidPoint – $51,600.00
• Maximum – $61,000.00