Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Collections Representative is responsible for initiating calls to delinquent customers by phone, mail, or email to collect payments and settle accounts. Follows-up delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records.

• Respond to incoming calls and electronic/paper inquiries from students, parents, coworkers, and third-party agencies
• Analyze accounts and provide solutions to meet students’ needs while complying with Federal regulations, state laws, and office/University policies
• Process credit card payments and maintain PCI compliance through annual training
• Monitor automated deferment transmissions with the National Student Clearinghouse and manually process deferments when necessary
• Resolve Credit Bureau disputes through an online system and resolves credit reporting errors
• Place outgoing collection calls to students concerning their delinquent student loans and tuition accounts
• Prepare master promissory notes and disclosures
• Receive and process paper promissory notes for all Emergency Short Term Loans

Level:

– Intermediate Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May provide basic direction to lower level support staff

Fiscal Responsibilities:

– Handles routine financial transactions
– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of institutional policies and procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials that may be intended for distribution

• Comp Grade – 4
• Minimum – $34,800.00
• MidPoint – $42,600.00
• Maximum – $50,500.00