Penn State Job Catalog

The defined natural career progression within or between job profiles.

Health Services Support

The Health Services Assistant provides support and administrative services in a health care setting/environment. This role interacts with customers, patients, medical staff, and external vendors such as insurance companies to ensure efficient operations of the office/clinic/assigned area. The health care assistant is responsible for a variety of administrative tasks such as maintaining records and data, answering and screening calls, greeting visitors, and filing, typing, and maintaining various office equipment.

• Answer phones and screen calls; ensure healthcare staff is made aware of any cancellations or appointment changes
• Screen and assist guests and visitors, provide assistance with a variety of tasks such as scheduling and adjusting appointments, collecting payments, notifying healthcare staff of patient arrival, and collecting and documenting feedback
• Enter information into computer system for tracking and record keeping purposes; monitor incoming faxes and distribute to client files
• Monitor clinic/office schedule
• Contact external vendors including insurance companies to obtain authorizations and referrals and also to collect payments
• Submit clinical documents and records to external vendors including insurance companies for review
• Provide healthcare staff with messages and information as needed
• Attend clinic/office meetings
• Maintain office equipment and ensure the completion of filing, scanning, shredding, faxing, and copying as requested
• May be responsible for intake services for several clinicians
• Assist office staff with various processes and procedures; recommend changes as needed

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 7
• Minimum – $46,400.00
• MidPoint – $56,800.00
• Maximum – $67,300.00