Penn State Job Catalog

Network Engineering Managers are responsible for all aspects of an organization's network systems including software and hardware; recommend, implement, and maintain network architectures (i.e., LAN and WAN); serve as a manager overseeing a technical team(s) that provides mission-critical services and support to the University; are responsible for meeting service level commitments, collaborating with other technical teams, planning/management, and establishing a culture of excellent customer experience and service. Responsible for establishing tactical plans and working collaboratively across diverse groups to ensure projects and services are aligned with University goals and requirements.

• Direct the work of network infrastructure design specialists/engineers; develop priorities for team; define processes, procedures, and policies for standard operations
• Oversee project implementations including directing project managers, evaluating deliverables, assessing risk, applying methodologies, and delegating assignments
• Develop business cases, project proposals, and multi-year strategies
• Ensure that foundational capabilities are in place such as security, disaster recovery, monitoring, capacity planning, automation, incident response, and problem management
• Develop, monitor, and report on Service Level Agreements (SLAs), metrics, and key performance indicators (KPIs)
• Lead and/or contribute to the development of strategies for wireless and cellular service functions
• Collaborate on the development of budgets, forecasts, resourcing, cost of services, and planning activities
• Identify ways to improve team efficiency and effectiveness
• Lead teams in identification, testing/piloting, and implementation of new tools, techniques and technologies aligned with the needs of the University
• Lead staff members, including hiring, development, and performance management

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 14
• Minimum – $97,100.00
• MidPoint – $121,400.00
• Maximum – $145,700.00