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International Student Support Adviser – Supervisor (PSU1239)

Additional Levels

Additional levels that exist for this job profile can be seen below.

Job Strings

Job Summary

The International Student Support Adviser serves as a designated school official and as an Alternate Responsible Officer as authorized by the United States Department of State for University sponsored exchange visitor students and their dependents. This position advises students on a broad range of regulatory matters and maintains and updates student information in appropriate systems.

Representative Duties

  • Advise international students on Penn State policies and immigration and other regulatory issues as well as financial, social, cultural, personal, and academic issues
  • Determine eligibility of international students’ requests regarding visa status and eligibility; may review other information/requests for extension programs, F-2 dependents, curricular practical training, optional practical training, reduced course load, and other benefits of immigration status
  • Analyze and resolve complex immigration issues to support students' statuses while studying in the United States
  • Interact with agencies including the Social Security Administration, Department of Motor Vehicles, etc., to support students seeking visa-related benefits
  • Maintain and update student information in the Student and Exchange Visitor Information System (SEVIS) and other complex database systems in order to meet SEVIS compliance
  • Advise other departmental staff, faculty, and administrators regarding maintaining compliance in relation to international student issues
  • Conduct immigration related workshops for faculty, staff, and students on various topics
  • May supervise staff members, including hiring, development, and performance management

Level Matrix

Level:
Supervisor
Base Description:
– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.
Level Summary:
– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.
Supervisory Responsibilities:
– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)
Fiscal Responsibilities:
– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)
Problem Solving:
– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems
Independence of Action:
– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions
Communication and Collaboration:
– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials
Salary Structure
  • Comp Grade – 7
  • Minimum – $46,400.00
  • MidPoint – $56,800.00
  • Maximum – $67,300.00
FLSA Exemption Status
Exempt
Minimum Education
Bachelor's Degree
Minimum Experience
3+ years of relevant experience
Equivalency
Or an equivalent combination of education and experience
Additional Job Requirements