Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Business Analysis

Business Analysts work with many project stakeholders, senior leaders, subject matter experts, project managers, change management consultants, and trainers to facilitate a broad range of organizational improvement activities. Business Analysts define, develop, facilitate, and modify new or existing business processes or solutions; visually model current state processes, organizational structure, data structure, and other business information to identify the root causes of business problems; interview stakeholders to elicit, analyze, specify, validate, and verify requirements; identify business needs and determine solutions to business problems; negotiate compromises among stakeholder groups; support, develop, and deliver communications and training related to new business processes or solutions; generate reports and program documentation; conduct and evaluate process analysis, process improvement, organizational change, strategic planning, and/or policy development.

• Meet with various stakeholders to gather and analyze information about critical business needs
• Elicit requirements using various methods, including but not limited to interviews, document review, requirements workshops, and surveys
• Validate and verify the business needs or requirements by testing, reviewing, and documenting
• Document definitions and attributes of current business functions using visual diagrams, process models, workflows, process maps, cost analysis, or other tools as appropriate
• Analyze existing business solutions in comparison to improved or proposed changes to identify gaps and/or necessary changes; conduct solution comparisons to evaluate, select, and optimize best solutions
• Prioritize tasks and projects; design new or improved business solutions based on analysis; build consensus; manage subsequent changes to improved business functions
• Identify potential bottlenecks and/or risks in new or improved business functions and make recommendations for resolution; contribute to continual process improvement; ensure that proposed processes do not conflict with other processes across the unit or institution
• Develop and administer training resources and communication plans; administer and collect regular feedback; deliver training and/or stakeholder acceptance plans
• Partner with key roles such as project managers, other business analysts, process improvement specialists, and change management consultants to maximize business value for the customer
• Contribute to the establishment of project definition and scope for short-term and long-term projects
• Provide regular progress updates to Project Manager, Senior Business Analyst, unit leadership, etc.
• May supervise staff, including hiring, development, and performance management

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 11
• Minimum – $68,200.00
• MidPoint – $85,200.00
• Maximum – $102,300.00