Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The IT Trainer develops and delivers technology training for audiences in a variety of environments; identifies and designs training content to meet business needs; develops strategies to deliver engaging and effective training experiences; assesses training outcomes and implements changes to improve results.

• Develop and design documentation, manuals, guides, visual aids, presentations, and course content that support technology instruction and education for students, faculty, and staff
• Deliver training for faculty and staff users in individual, small and large group, on-demand, and virtual environments
• Develop strategies to facilitate self-directed learning; ensure access to resources including on-line documents, user guides, and videos
• Identify technological skill sets needed to perform specific roles and conduct skills gap analysis; understand business needs and expected outcomes of clients to develop relevant training content
• Collect, measure, and assess customer satisfaction and training outcomes; establish performance metrics; incorporate feedback and performance data into recommendations to improve services
• Provide technical guidance, consultation, and individual learner support
• Research and maintain knowledge of new software and/or applications to identify new skills needed; determine system utilization requirements that inform training content
• Manage training program administration including creating training schedules, promoting training opportunities, and establishing processes related to enrollment and feedback collection
• Use research based instructional methods to engage trainees; integrate emerging trends into training practices

Level:

– Intermediate Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of larger unit goals, priorities, and related procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials intended for distribution

• Comp Grade – 9
• Minimum – $56,200.00
• MidPoint – $68,800.00
• Maximum – $81,500.00