Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The IT Trainer develops and delivers technology training for audiences in a variety of environments; identifies and designs training content to meet business needs; develops strategies to deliver engaging and effective training experiences; assesses training outcomes and implements changes to improve results.

• Develop and design documentation, manuals, guides, visual aids, presentations, and course content that support technology instruction and education for students, faculty, and staff
• Deliver training for faculty and staff users in individual, small and large group, on-demand, and virtual environments
• Develop strategies to facilitate self-directed learning; ensure access to resources including on-line documents, user guides, and videos
• Identify technological skill sets needed to perform specific roles and conduct skills gap analysis; understand business needs and expected outcomes of clients to develop relevant training content
• Collect, measure, and assess customer satisfaction and training outcomes; establish performance metrics; incorporate feedback and performance data into recommendations to improve services
• Provide technical guidance, consultation, and individual learner support
• Research and maintain knowledge of new software and/or applications to identify new skills needed; determine system utilization requirements that inform training content
• Manage training program administration including creating training schedules, promoting training opportunities, and establishing processes related to enrollment and feedback collection
• Use research based instructional methods to engage trainees; integrate emerging trends into training practices

Level:

– Advanced Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas/applications. Applies knowledge of principles, practices, and procedures of a particular field to decision-making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– Indirect supervisor or mentor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets and funding

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems, with supervisor oversight
– Researches and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– Follows precedents and procedures
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally and externally within working unit and the University
– May communicate with external audiences for business purposes
– Promotes open communication in a manner that builds relationships among team members
– Applies appropriate strategies for managing conflict; negotiate reasonable compromises; propose and evaluate possible solutions
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 10
• Minimum – $61,800.00
• MidPoint – $75,700.00
• Maximum – $89,600.00