Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

University Registrar

The Academic Records Manager supervises teams responsible for overseeing and coordinating student records. This position provides leadership in the areas of curriculum changes, class and classroom scheduling, and final exams, and is responsible for planning, developing, and implementing new records systems and services.

• Supervise academic records staff; establish job expectations, assign duties, ensure adherence to University policies and procedures, and evaluate performance
• Oversee registration processes including the discontinuation of students not registered for the current semester and termination activation of all students returning for a new semester
• Create and assign enrollment appointments for all students; assign holds and activity guides related to the registration process
• Resolve errors related to enrollment, ensure adherence to University policies and procedures
• Solve complex academic records issues and serve as a key escalation point for problems
• Recommend operational procedural changes to increase efficiencies and improve services
• Lead and participate on teams to implement record system changes; ensure changes are complete, accurate, and adhere to University policy before implementation
• Oversee enrollment and degree reporting management
• Manage a variety of high-level, confidential, and sensitive internal and external records communications
• Analyze information and compose communications through face-to-face interaction with customers and via e-mail
• Develop and maintain positive liaison relationships with various internal and external customers
• Facilitate and direct the development of the University course offering by publishing and communicating the process schedules to department scheduling personnel and campus Registrars
• Work closely with the Office of Student Aid to ensure university maintains compliance with federal guidelines

Level:

– Senior Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates advanced skills in critical functions related to unit's success. Demonstrates advanced knowledge of emerging technologies and processes. Monitors completed work of others to ensure effectiveness and adherence to requirements. Sets clear expectations and holds team accountable. Establishes a shared team/unit vision. Demonstrates ability to evaluate and enhance team/unit practices that promote a strong commitment to inclusionary practices. Coaches others using appropriate strategies. Demonstrates diplomacy. Demonstrates ability to serve as liaison between senior-level management and staff. Resolves complex, controversial, or unprecedented issues and problems.

Supervisory Responsibilities:

– Oversees large team or teams of individual contributors and/or supervisors/managers
– Leads a department or functional area

Fiscal Responsibilities:

– Monitors and tracks large budgets
– Plans, forecasts, and/or develops budgets
– May approve budgets for specific area
– Typically has final signature authority for specific area

Problem Solving:

– Encounters highly varied and complex problems that impacts the team and possibly the unit
– Develops creative and/or novel approaches to resolve problems that are difficult in nature
– Independently resolves complex and/or unprecedented issues and problems

Independence of Action:

– Work results are not clearly defined
– Generally sets own goals and determines how to accomplish results with few or no guidelines to follow
– Monitors completed work of others to ensure soundness of approach, effectiveness of meeting requirements, the feasibility of recommendations and adherences to requirements
– Delegates more advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Fosters collaboration between units and engages others' coordinated efforts to reach desired outcomes with broad scope

• Comp Grade – 11
• Minimum – $68,200.00
• MidPoint – $85,200.00
• Maximum – $102,300.00