Penn State Job Catalog

The Healthcare Services Manager provides direction and leadership for the business operations of University Health Services; develops and implements business plans to improve services, customer experience, fiscal health, resource allocation, and data and reporting activities; hires, mentors, evaluates, and develops a team of employees.

• Oversee the administrative, business, and ancillary functions of University Healthcare Services
• Manage a team of department leaders; partner with leaders to establish and measure business and service goals; consult on long range planning, budget development, and operational optimization
• Oversee the University Healthcare Services budget including budget development and forecasting; present budget plans and performance to leadership teams; establish service rates
• Partner with facility and IT departments to ensure the integrity and maintenance of University Healthcare Services facilities, technology, and equipment
• Develop and generate reports to track, analyze, and present operational and financial performance metrics
• Ensure compliance with government and University requirements related to the environment of care and safety
• Negotiate and manage contracts and agreements with insurance companies and external vendors
• Hire, train, coach, supervise, schedule, and evaluate employees; identify and deliver professional development opportunities; oversee workflows and assign priorities; adhere to Collective Bargaining Agreement provisions

Level:

– Senior Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates advanced skills in critical functions related to unit's success. Demonstrates advanced knowledge of emerging technologies and processes. Monitors completed work of others to ensure effectiveness and adherence to requirements. Sets clear expectations and holds team accountable. Establishes a shared team/unit vision. Demonstrates ability to evaluate and enhance team/unit practices that promote a strong commitment to inclusionary practices. Coaches others using appropriate strategies. Demonstrates diplomacy. Demonstrates ability to serve as liaison between senior-level management and staff. Resolves complex, controversial, or unprecedented issues and problems.

Supervisory Responsibilities:

– Oversees large team or teams of individual contributors and/or supervisors/managers
– Leads a department or functional area

Fiscal Responsibilities:

– Monitors and tracks large budgets
– Plans, forecasts, and/or develops budgets
– May approve budgets for specific area
– Typically has final signature authority for specific area

Problem Solving:

– Encounters highly varied and complex problems that impacts the team and possibly the unit
– Develops creative and/or novel approaches to resolve problems that are difficult in nature
– Independently resolves complex and/or unprecedented issues and problems

Independence of Action:

– Work results are not clearly defined
– Generally sets own goals and determines how to accomplish results with few or no guidelines to follow
– Monitors completed work of others to ensure soundness of approach, effectiveness of meeting requirements, the feasibility of recommendations and adherences to requirements
– Delegates more advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Fosters collaboration between units and engages others' coordinated efforts to reach desired outcomes with broad scope

• Comp Grade – 12
• Minimum – $76,700.00
• MidPoint – $95,900.00
• Maximum – $115,100.00