Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Healthcare Services Manager provides strategic direction, leadership, and oversight for the business and operational functions of University Health Services (UHS); is responsible for developing and implementing business plans that enhance service delivery, improve the patient and customer experience, and ensure financial sustainability; oversees a multidisciplinary team and supports clinical and ancillary services through operational optimization, budget planning, IT coordination, contract management, and compliance with regulatory standards; provides direct oversight of several UHS departments, such as Emergency Medical Services, Pharmacy, Student Health Insurance, Laboratory Services, Radiology, and Physical Therapy.

• Provide operational leadership across UHS administrative, business, and ancillary functions, ensuring alignment with University, federal, and accreditation standards
• Collaborate with UHS senior leadership to develop and execute long-range strategic plans, policies, and procedures
• Manage and mentor department managers and their respective teams, ensuring alignment with organizational goals
• Support operational needs and logistics for Clinical Services in collaboration with the Medical Director, Director of Nursing, and Revenue Cycle Manager
• Lead UHS budget development, forecasting, and financial performance tracking in partnership with the University's centralized finance team
• Analyze cost containment opportunities, identify potential revenue sources, and establish service rates
• Present financial plans and performance data to UHS and University leadership
• Evaluate and optimize operational workflows to improve patient care delivery, staff efficiency, and customer satisfaction; track and analyze performance metrics
• Manage UHS safety programs and ensure compliance with all federal, state, university, and accreditation regulations; maintain and update the UHS Emergency Response Plan
• Serve as the primary liaison between UHS and University IT to lead projects and support UHS IT
• Partner with facilities staff and departments to maintain and improve UHS physical spaces and equipment
• Manage UHS contracts in partnership with University Procurement; negotiate and oversee agreements with third-party vendors and insurance providers
• Recruit, hire, train, supervise, schedule, and evaluate UHS administrative and ancillary staff; ensure operational adherence to collective bargaining agreement provisions; provide mentorship and professional development opportunities while managing performance and workflow priorities
• Address and resolve customer, patient, and parent concerns related to departments under oversight
• Anticipate communications and marketing needs and collaborate with communications teams to support outreach strategies
• Develop and maintain dashboards and reporting tools to monitor and present operational, financial, and clinical performance; use data analytics to drive decisions and recommendations for continuous improvement

Level:

– Senior Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates advanced skills in critical functions related to unit's success. Demonstrates advanced knowledge of emerging technologies and processes. Monitors completed work of others to ensure effectiveness and adherence to requirements. Sets clear expectations and holds team accountable. Establishes a shared team/unit vision. Demonstrates ability to evaluate and enhance team/unit practices that promote a strong commitment to inclusionary practices. Coaches others using appropriate strategies. Demonstrates diplomacy. Demonstrates ability to serve as liaison between senior-level management and staff. Resolves complex, controversial, or unprecedented issues and problems.

Supervisory Responsibilities:

– Oversees large team or teams of individual contributors and/or supervisors/managers
– Leads a department or functional area

Fiscal Responsibilities:

– Monitors and tracks large budgets
– Plans, forecasts, and/or develops budgets
– May approve budgets for specific area
– Typically has final signature authority for specific area

Problem Solving:

– Encounters highly varied and complex problems that impacts the team and possibly the unit
– Develops creative and/or novel approaches to resolve problems that are difficult in nature
– Independently resolves complex and/or unprecedented issues and problems

Independence of Action:

– Work results are not clearly defined
– Generally sets own goals and determines how to accomplish results with few or no guidelines to follow
– Monitors completed work of others to ensure soundness of approach, effectiveness of meeting requirements, the feasibility of recommendations and adherences to requirements
– Delegates more advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Fosters collaboration between units and engages others' coordinated efforts to reach desired outcomes with broad scope

• Comp Grade – 12
• Minimum – $76,700.00
• MidPoint – $95,900.00
• Maximum – $115,100.00

• Budget Management
• Business process management
• Confidentiality
• Contract management
• Document management
• Management reporting
• Operations management
• Operations planning
• Patient advocacy
• Patient experience
• Records management
• Regulatory compliance