Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Client Services

The Client Services Specialist serves as the primary point of contact, providing support and assistance to ensure client needs are met effectively; acts as an ambassador and face of the University; develops long-lasting relationships with clients and key stakeholders; matches priority issues and needs with organizational services; communicates the value and impact of services/offerings to clients/stakeholders; maximizes organizational relevance and revenue by continuous growth of the client base; works with key stakeholders to advocate for and secure funding.

• Respond promptly to client inquiries via phone, email, or in-person, addressing questions and concerns with professionalism and care
• Build and maintain strong relationships with clients, understanding needs and providing tailored solutions
• Foster new business by expanding existing relationships and evaluating changing needs, as well as seeking out new relationships through networking, centers of influence, and other referral sources
• Prepare presentations and proposals
• Identify and resolve issues efficiently, coordinating with internal teams as necessary to ensure timely resolution
• Maintain accurate records of client interactions, feedback, and service requests
• Stay current with services and offerings to provide informed recommendations and support
• Assist in onboarding new clients, providing training and resources to ensure a high quality experience
• Gather and analyze feedback to identify trends and areas for improvement; report findings to management
• May supervise staff members, including hiring, development, and performance management

Level:

– Intermediate Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of larger unit goals, priorities, and related procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials intended for distribution

• Comp Grade – 10
• Minimum – $61,800.00
• MidPoint – $75,700.00
• Maximum – $89,600.00