Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Client Services

The Client Services Specialist serves as the primary point of contact, providing support and assistance to ensure client needs are met effectively; acts as an ambassador and face of the University; develops long-lasting relationships with clients and key stakeholders; matches priority issues and needs with organizational services; communicates the value and impact of services/offerings to clients/stakeholders; maximizes organizational relevance and revenue by continuous growth of the client base; works with key stakeholders to advocate for and secure funding.

• Respond promptly to client inquiries via phone, email, or in-person, addressing questions and concerns with professionalism and care
• Build and maintain strong relationships with clients, understanding needs and providing tailored solutions
• Foster new business by expanding existing relationships and evaluating changing needs, as well as seeking out new relationships through networking, centers of influence, and other referral sources
• Prepare presentations and proposals
• Identify and resolve issues efficiently, coordinating with internal teams as necessary to ensure timely resolution
• Maintain accurate records of client interactions, feedback, and service requests
• Stay current with services and offerings to provide informed recommendations and support
• Assist in onboarding new clients, providing training and resources to ensure a high quality experience
• Gather and analyze feedback to identify trends and areas for improvement; report findings to management
• May supervise staff members, including hiring, development, and performance management

Level:

– Advanced Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas/applications. Applies knowledge of principles, practices, and procedures of a particular field to decision-making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– Indirect supervisor or mentor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets and funding

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems, with supervisor oversight
– Researches and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– Follows precedents and procedures
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally and externally within working unit and the University
– May communicate with external audiences for business purposes
– Promotes open communication in a manner that builds relationships among team members
– Applies appropriate strategies for managing conflict; negotiate reasonable compromises; propose and evaluate possible solutions
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 11
• Minimum – $68,200.00
• MidPoint – $85,200.00
• Maximum – $102,300.00