Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Vendor IT Solutions

The Vendor IT Solutions Specialist is responsible for working with technology vendors, suppliers, and internal partners on ensuring that information systems (including hardware and software) are effectively installed, integrated, configured, customized, and managed to meet the specific needs of the University; advise users on the technical aspects of information technology systems; write system and programming specifications; prepare and maintain technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of systems.

• Collaborate with stakeholders to understand their needs and requirements; evaluate information technology solutions such as those provided from an external vendor or supplier to determine if they are a good fit for the University’s goals and objectives
• Lead the technical aspects of implementing solutions; install and configure software, set up hardware, and ensure that the solution is integrated with existing systems and infrastructure; address technical challenges and issues that arise during implementation
• Customize solutions to align with the University’s specific requirements; adapt user interfaces, workflows, and functionality to meet business needs
• Ensure solutions seamlessly integrate with other systems and applications, including application programming interface (APIs), middleware, or other integration tools
• Conduct testing to verify solutions operate as expected and meet performance criteria; identify and rectify issues or bugs
• Create technical documentation, manuals, and user guides to assist end-users and IT staff; provide training
• Offer technical support for solutions, respond to inquiries, troubleshoot problems, and manage updates, patches, and maintenance
• Continuously monitor the performance of solutions, identify areas for improvement, and optimize solutions to enhance efficiency and effectiveness
• Ensure that solutions comply with security and regulatory requirements; implement security measures and controls as needed
• Serve as a liaison between the organization and vendors; address any technical issues, coordinate updates, and ensure that service-level agreements (SLAs) are met
• May evaluate, analyze, maintain, and manage facilities and security systems; serve as a liaison between technical staff and user groups
• Stay current with industry trends and emerging technologies to identify opportunities for enhancing the University’s use of information technology solutions
• May supervise staff members, including hiring, development, and performance management

Level:

– Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates baseline working knowledge of routine work tasks. Follows the standard principles and practices. Acts under direct and frequent supervision using established procedures with detailed instructions. Participates as a team member and actively contributes to completion of team goals. Clearly communicates information.

Supervisory Responsibilities:

– None

Fiscal Responsibilities:

– Typically none

Problem Solving:

– Encounters routine problems
– Follows recommended course of action and procedures to resolve problems

Independence of Action:

– Work is closely monitored by supervisor
– Detailed instructions and procedures are provided
– Applies standard operating procedures with limited guidelines for deviation

Communication and Collaboration:

– Typically communicates internally within working unit
– Collaborates closely with team members
– Clearly communicates information, ideas, or instructions verbally and in writing

• Comp Grade – 7
• Minimum – $46,400.00
• MidPoint – $56,800.00
• Maximum – $67,300.00