Penn State Job Catalog

The defined natural career progression within or between job profiles.

Absence Management

The Absence Management Assistant provides administrative and operational support to the team; ensures timely and accurate processing of claims, benefits, and leaves, while maintaining communication with employees, insurance providers, healthcare panel providers, payroll, and other university departments.

• Prepare and distribute benefits and leave related communications, notices, and reminders
• Perform data entry, record maintenance, document filing, and other general administrative tasks to support day-to-day operations
• Schedule meetings, coordinate logistics, and support the team with ongoing projects and tasks
• Provide timely and professional responses to employee, insurance, and internal department inquiries regarding benefits and leaves
• Prepare and submit wage statements to insurance companies to support accurate calculation of employee lost wages
• Process reimbursement checks related to workers' compensation and coordinate accurate financial posting with Payroll
• Monitor and track employee leaves of absence, including FMLA, medical, and intermittent leaves
• Enter employee time off related to leaves into applicable systems and respond to inquiries regarding leave-related absences
• Assist with benefits premium billing for employees on unpaid or extended leaves, including arrears tracking
• Process checks and payments received from employees for continued benefits coverage during leave

Level:

– Intermediate Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May provide basic direction to lower level support staff

Fiscal Responsibilities:

– Handles routine financial transactions
– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of institutional policies and procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials that may be intended for distribution

• Comp Grade – 5
• Minimum – $38,300.00
• MidPoint – $46,900.00
• Maximum – $55,500.00

• Attention To Detail
• Communication
• Customer Service
• Data entry
• Documentation
• Employee Benefits
• Financial Management
• Leave Administration
• Payroll
• Record Management
• Records quality assurance
• Regulatory compliance
• Scheduling
• Technical proficiency

• General Equivalency Diploma (GED)
• High School (HS)