Penn State Job Catalog

The defined natural career progression within or between job profiles.

Pharmacy Services

The Pharmacy Operations Supervisor is responsible for the daily operational oversight and personnel management of Pharmacy Technicians, Pharmacy Services Associates, and other support staff within the University Health Services (UHS) Pharmacy; supports the Pharmacy Manager in the effective delivery of pharmacy services; ensures efficient, accurate, and compliant pharmacy services while maintaining high standards of customer care and team performance; adheres to collective bargaining agreements; oversees pharmacy billing, utilization management, and third-party management systems; works collaboratively with Pharmacists and other healthcare professionals to support optimal patient outcomes and drive operational excellence.

• Hire, train, supervise, and evaluate Pharmacy Technicians, Pharmacy Services Associates, and other pharmacy services staff; provide coaching, training, and performance management
• Promote a positive and collaborative work environment, fostering ongoing professional development and performance improvement
• Manage staff scheduling, workflow, and daily assignments to ensure adequate coverage across pharmacy operations
• Oversee front-end pharmacy operations including customer service delivery, telephony systems, and resolution of patient concerns
• Manage the inventory and ordering of over-the-counter (OTC) medications and front-end supplies
• Monitor and improve operational metrics, including prescription turnaround time, customer satisfaction, and inventory accuracy
• Oversee pharmacy billing processes, including reconciliation and coordination of Student Health Insurance Plan ledger billing
• Manage the pharmacy's third-party management system to ensure accurate claims processing and reimbursement
• Monitor and troubleshoot pharmacy software systems, vendor ordering systems, and telephony systems to ensure operational functionality
• Compile, analyze, and present financial and utilization data to business and finance staff and other stakeholders
• Assist with the development, implementation, and enforcement of pharmacy policies and procedures in accordance with regulatory standards and university guidelines
• Ensure compliance with state and federal regulations and HIPAA standards
• Lead and participate in quality improvement initiatives to elevate the standard of pharmacy services
• Serve on relevant UHS committees and contribute to broader organizational goals and initiatives
• Adhere to Collective Bargaining Agreement provisions; participate in grievance procedures

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 8
• Minimum – $51,000.00
• MidPoint – $62,500.00
• Maximum – $74,000.00

• Auditing
• Budgeting
• Change Management
• Conflict Resolution
• Continuous improvement
• Customer Service
• Data Analysis
• Inventory Control
• Medical billing
• Regulatory compliance
• Stakeholder engagement