Penn State Job Catalog

The defined natural career progression within or between job profiles.

Education Program Registration

The Registration Manager oversees, directs, and optimizes registration office processes for non-credit programs; manages the use of software and applications to complete registrations and payments; develops payment and registration office procedures; oversees maintenance of accurate records; collaborates with internal central units and external entities to customize programs, expand service options, and continuously improve registration logistics; establishes quality standards; develops efficient, consistent, and scalable registration office processes.

• Oversee the accurate and efficient maintenance of non-credit participant records, including course/program evaluations, transcripts, and course registrations
• Evaluate and implement office procedures and systems for non-credit programs; provide seamless program registration services and support to clients, including Commonwealth Campuses and academic units
• Manage, troubleshoot, and optimize systems and applications used for registration and payment processes; collaborate with IT to upgrade systems and extend capabilities; communicate with vendors to optimize system performance; maintain access controls; contribute to the design and testing of system upgrades
• Manage accounts receivable processes; develop and implement procedures related to outstanding accounts; communicate with customers and internal units to resolve payment issues
• Develop and manage processes related to third-party payments, international wire payments, and other special payment types; coordinate with central offices and financial units to process payments
• Design and prepare reports related to fund transfers, income, administrative fees, and refunds; generate reports across systems to ensure the efficient and accurate flow of funds
• Reconcile non-credit receivable accounts; ensure accuracy of the balance in the general ledger; identify and resolve discrepancies; submit annual report to central finance departments
• Develop, assess, and implement processes related to registration, program setup, and scheduling activities
• Meet with clients to determine program registration needs; research, identify, and document custom solutions; assess risks and the impact of procedural changes; establish frameworks that enable staff to provide excellent and responsive customer service
• Maintain registration and payment records; ensure compliance with University and regulatory records policies
• Collaborate with interdepartmental staff, stakeholders, and leadership to implement procedural changes, promote a high standard of program delivery, and establish a registration infrastructure that extends the capabilities and services of non-credit programming
• Manage office staff; recommend staffing needs, make hiring decisions, and provide training and development opportunities; prioritize and delegate tasks; manage workflows to promote efficiency; evaluate staff performance and provide feedback

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 10
• Minimum – $61,800.00
• MidPoint – $75,700.00
• Maximum – $89,600.00