Penn State Job Catalog

The defined natural career progression within or between job profiles.

Creamery Operations

The Creamery Operations Manager leads operational areas within the Berkey Creamery including business administration, compliance and safety, manufacturing and production, and warehousing and distribution; develops and implements business plans to increase revenue and optimize operations; hires, supervises, and evaluates employees.

• Lead multiple operational areas within the Creamery, including food safety, marketing, sales, customer service, financial administration, manufacturing, and production
• Continually assess manufacturing, production, and/or sales operations and procedures to increase efficiency and maintain product standards; ensure compliance with local, state, and federal food safety and quality requirements
• Develop business plans to improve customer experience, optimize production, and increase sales
• Design and implement sales plans for areas including wholesale and e-commerce; direct sales strategies
• Identify marketing opportunities; oversee product branding; monitor industry trends and apply to marketing strategies; partner with unit and University marking teams to promote the Creamery
• Develop and/or administer budget; manage operating and capital expenses; forecast profit plans; analyze financial data to identify trends that inform pricing or budget changes
• Lead Creamery safety programs to ensure employee and visitor welfare; develop and deliver safety trainings; develop safety documentation, assessment, and reporting practices
• Oversee sanitation and coordinate maintenance needs of the facility; create and maintain a master sanitation and maintenance schedule/program
• Manage audits, inspections, and certifications related to dairy and food processing and safety
• Direct all maintenance activities, partner with Office of Physical Plant and external vendors to maintain Creamery facilities and equipment; develop preventative maintenance programs; oversee and assess capital improvement projects
• Evaluate equipment needs and recommend upgrades or new technology when necessary
• Supervise inventory control efforts including routine counting and reporting of ingredients, packaging, and finished goods; maintain adequate inventory of raw materials, ingredients, and packaging supplies
• Manage storage facilities including cleanliness and organization for optimized efficiency and compliance with food safety regulations
• May oversee shipping, distribution, and receiving efforts for the facility as related to plant operations; may manage delivery truck fleet
• Lead, direct, hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions

Level:

– Senior Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates advanced skills in critical functions related to unit's success. Demonstrates advanced knowledge of emerging technologies and processes. Monitors completed work of others to ensure effectiveness and adherence to requirements. Sets clear expectations and holds team accountable. Establishes a shared team/unit vision. Demonstrates ability to evaluate and enhance team/unit practices that promote a strong commitment to inclusionary practices. Coaches others using appropriate strategies. Demonstrates diplomacy. Demonstrates ability to serve as liaison between senior-level management and staff. Resolves complex, controversial, or unprecedented issues and problems.

Supervisory Responsibilities:

– Oversees large team or teams of individual contributors and/or supervisors/managers
– Leads a department or functional area

Fiscal Responsibilities:

– Monitors and tracks large budgets
– Plans, forecasts, and/or develops budgets
– May approve budgets for specific area
– Typically has final signature authority for specific area

Problem Solving:

– Encounters highly varied and complex problems that impacts the team and possibly the unit
– Develops creative and/or novel approaches to resolve problems that are difficult in nature
– Independently resolves complex and/or unprecedented issues and problems

Independence of Action:

– Work results are not clearly defined
– Generally sets own goals and determines how to accomplish results with few or no guidelines to follow
– Monitors completed work of others to ensure soundness of approach, effectiveness of meeting requirements, the feasibility of recommendations and adherences to requirements
– Delegates more advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Fosters collaboration between units and engages others' coordinated efforts to reach desired outcomes with broad scope

• Comp Grade – 12
• Minimum – $76,700.00
• MidPoint – $95,900.00
• Maximum – $115,100.00

• Accounts Reconciliation
• Coaching
• Customer Service
• Data reporting
• Inventory management
• Occupational Health and Safety Compliance
• Operational Efficiency
• Payroll
• Quality Assurance (QA)
• Regulatory compliance
• Sales techniques
• Scheduling