Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

Print Services Associates discuss and advise customers on print and mail services. Responsibilities include reviewing print and mail project requests, determining feasibility, estimating costs; coordinating and monitoring production; troubleshooting issues and facilitating resolutions; completing business transactions; may process passport applications.

• Provide customer advice on print services and project feasibility; ensure understanding of customer vision, needs, and requirements; advise on copyright clearance, image design, materials, binding options, etc.; create estimates detailing costs and production timelines
• Schedule and coordinate production operations; set priorities; monitor project status; ensure product quality and timely delivery
• Review customer mailing projects and requests; design and create personalized mail; prepare and process mailing lists; determine and explain cost-effective mailing options; maintain postal knowledge proficiency
• Collaborate with University departments and external agencies/vendors to accomplish business objectives
• May serve as Passport Acceptance Agent; take photograph, review application for accuracy, accept payment, complete log, process package
• Respond to mail/production technician questions and concerns; troubleshoot issues; facilitate resolutions
• Coordinate equipment repair/maintenance; research, identify and recommend new equipment, software, hardware; maintain inventory
• Prepare reports documenting information accounting for delays, difficulties, or cost estimate changes
• Maintain and monitor budgets; complete business transactions such as payroll, standing orders, invoices, and other financial forms

Level:

– Intermediate Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May provide basic direction to lower level support staff

Fiscal Responsibilities:

– Handles routine financial transactions
– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of institutional policies and procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials that may be intended for distribution

• Comp Grade – 5
• Minimum – $38,300.00
• MidPoint – $46,900.00
• Maximum – $55,500.00