Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

Print Services Associates discuss and advise customers on print and mail services. Responsibilities include reviewing print and mail project requests, determining feasibility, estimating costs; coordinating and monitoring production; troubleshooting issues and facilitating resolutions; completing business transactions; may process passport applications.

• Provide customer advice on print services and project feasibility; ensure understanding of customer vision, needs, and requirements; advise on copyright clearance, image design, materials, binding options, etc.; create estimates detailing costs and production timelines
• Schedule and coordinate production operations; set priorities; monitor project status; ensure product quality and timely delivery
• Review customer mailing projects and requests; design and create personalized mail; prepare and process mailing lists; determine and explain cost-effective mailing options; maintain postal knowledge proficiency
• Collaborate with University departments and external agencies/vendors to accomplish business objectives
• May serve as Passport Acceptance Agent; take photograph, review application for accuracy, accept payment, complete log, process package
• Respond to mail/production technician questions and concerns; troubleshoot issues; facilitate resolutions
• Coordinate equipment repair/maintenance; research, identify and recommend new equipment, software, hardware; maintain inventory
• Prepare reports documenting information accounting for delays, difficulties, or cost estimate changes
• Maintain and monitor budgets; complete business transactions such as payroll, standing orders, invoices, and other financial forms

Level:

– Senior Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas. Applies knowledge of principles, practices, and procedures of a particular field to decision–making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– May serve as lead support staff and/or provide basic direction to lower level support staff
– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– Handles financial transactions
– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May use experience to resolve more complex and/or varied problems, with supervisor oversight
– Demonstrates proficient and comprehensive knowledge of institutional policies and procedures in determining course of action

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members; may interact with other staff outside of area
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials that may be intended for distribution

• Comp Grade – 6
• Minimum – $42,100.00
• MidPoint – $51,600.00
• Maximum – $61,000.00