Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Health Services Support

The Health Services Assistant provides support and administrative services in a health care setting/environment. This role interacts with customers, patients, medical staff, and external vendors such as insurance companies to ensure efficient operations of the office/clinic/assigned area. The health care assistant is responsible for a variety of administrative tasks such as maintaining records and data, answering and screening calls, greeting visitors, and filing, typing, and maintaining various office equipment.

• Answer phones and screen calls; ensure healthcare staff is made aware of any cancellations or appointment changes
• Screen and assist guests and visitors, provide assistance with a variety of tasks such as scheduling and adjusting appointments, collecting payments, notifying healthcare staff of patient arrival, and collecting and documenting feedback
• Enter information into computer system for tracking and record keeping purposes; monitor incoming faxes and distribute to client files
• Monitor clinic/office schedule
• Contact external vendors including insurance companies to obtain authorizations and referrals and also to collect payments
• Submit clinical documents and records to external vendors including insurance companies for review
• Provide healthcare staff with messages and information as needed
• Attend clinic/office meetings
• Maintain office equipment and ensure the completion of filing, scanning, shredding, faxing, and copying as requested
• May be responsible for intake services for several clinicians
• Assist office staff with various processes and procedures; recommend changes as needed

Level:

– Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates baseline working knowledge of routine tasks. Follows the standard principles and practices. Acts under direct and frequent supervision using established procedures with detailed instructions. Participates as a team member and actively contributes to completion of team goals. Clearly communicates information.

Supervisory Responsibilities:

– None

Fiscal Responsibilities:

– Typically none
– May handle routine financial transactions

Problem Solving:

– Encounters routine problems
– Follows recommended course of action and procedures to resolve problems
– Demonstrates working knowledge of institutional policies and procedures

Independence of Action:

– Work is closely monitored by supervisor
– Detailed instructions and procedures are provided
– Applies standard operating procedures with limited guidelines for deviation

Communication and Collaboration:

– Communicates mostly internally within working unit
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members
– Clearly communicates information, ideas, or instructions verbally and in writing

• Comp Grade – 4
• Minimum – $34,800.00
• MidPoint – $42,600.00
• Maximum – $50,500.00