Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Health Services Support

The Health Services Assistant provides support and administrative services in a health care setting/environment. This role interacts with customers, patients, medical staff, and external vendors such as insurance companies to ensure efficient operations of the office/clinic/assigned area. The health care assistant is responsible for a variety of administrative tasks such as maintaining records and data, answering and screening calls, greeting visitors, and filing, typing, and maintaining various office equipment.

• Answer phones and screen calls; ensure healthcare staff is made aware of any cancellations or appointment changes
• Screen and assist guests and visitors, provide assistance with a variety of tasks such as scheduling and adjusting appointments, collecting payments, notifying healthcare staff of patient arrival, and collecting and documenting feedback
• Enter information into computer system for tracking and record keeping purposes; monitor incoming faxes and distribute to client files
• Monitor clinic/office schedule
• Contact external vendors including insurance companies to obtain authorizations and referrals and also to collect payments
• Submit clinical documents and records to external vendors including insurance companies for review
• Provide healthcare staff with messages and information as needed
• Attend clinic/office meetings
• Maintain office equipment and ensure the completion of filing, scanning, shredding, faxing, and copying as requested
• May be responsible for intake services for several clinicians
• Assist office staff with various processes and procedures; recommend changes as needed

Level:

– Senior Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas. Applies knowledge of principles, practices, and procedures of a particular field to decision–making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– May serve as lead support staff and/or provide basic direction to lower level support staff
– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– Handles financial transactions
– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May use experience to resolve more complex and/or varied problems, with supervisor oversight
– Demonstrates proficient and comprehensive knowledge of institutional policies and procedures in determining course of action

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members; may interact with other staff outside of area
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials that may be intended for distribution

• Comp Grade – 6
• Minimum – $42,100.00
• MidPoint – $51,600.00
• Maximum – $61,000.00