Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Health Services Support

The Health Services Assistant provides support and administrative services in a health care setting/environment. This role interacts with customers, patients, medical staff, and external vendors such as insurance companies to ensure efficient operations of the office/clinic/assigned area. The health care assistant is responsible for a variety of administrative tasks such as maintaining records and data, answering and screening calls, greeting visitors, and filing, typing, and maintaining various office equipment.

• Answer phones and screen calls; ensure healthcare staff is made aware of any cancellations or appointment changes
• Screen and assist guests and visitors, provide assistance with a variety of tasks such as scheduling and adjusting appointments, collecting payments, notifying healthcare staff of patient arrival, and collecting and documenting feedback
• Enter information into computer system for tracking and record keeping purposes; monitor incoming faxes and distribute to client files
• Monitor clinic/office schedule
• Contact external vendors including insurance companies to obtain authorizations and referrals and also to collect payments
• Submit clinical documents and records to external vendors including insurance companies for review
• Provide healthcare staff with messages and information as needed
• Attend clinic/office meetings
• Maintain office equipment and ensure the completion of filing, scanning, shredding, faxing, and copying as requested
• May be responsible for intake services for several clinicians
• Assist office staff with various processes and procedures; recommend changes as needed

Level:

– Intermediate Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May provide basic direction to lower level support staff

Fiscal Responsibilities:

– Handles routine financial transactions
– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of institutional policies and procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials that may be intended for distribution

• Comp Grade – 5
• Minimum – $38,300.00
• MidPoint – $46,900.00
• Maximum – $55,500.00