Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Housing Services Coordinator assists with student campus apartment and residence hall housing applications and housing assignments; processes housing contracts; provides customer service to students, parents, staff, and visitors.

• Coordinate the housing application and assignment process; facilitate background checks, building/housing area preferences, roommate requests, residence hall assignments, room changes, space management; process application cancellation requests
• Process batch and individual room assignments for independent students, preferred housing groups, special circumstances, and routine/emergency room changes
• Monitor and maintain housing contracts and waitlists; update student status; process contract offers
• Collaborate with Residence Life and Housing staff to assign rooms to students with special accommodations, such as air conditioners, special beds, extra refrigerators, medical needs, etc.
• Review, verify, and update financial transactions and records; identify issues and submit for review/correction; collect and process payments; provide students an explanation of charges, adjustments, and refunds
• Process non-routine account actions, such as rent deposits, payment plans, break access housing, and damage fees
• Serve as liaison to students, families, University faculty/staff, and others regarding housing assignment matters, questions, and concerns
• Work collaboratively with the Bursar’s Office, Registrar’s Office, Admissions, Athletics, University Health Services, and other departments, as required
• Review online/print marketing materials to ensure information is accurate and reflective of Housing processes and timelines
• Work with campus partners to ensure housing is part of student recruitment efforts; represent Housing and Food Services at open houses, housing fairs, and information sessions
• Research, identify, and forecast future housing needs, trends, and projections; prepare reports
• Comply with University policy and regulatory requirements including the Family Educational Rights and Privacy Act (FERPA) and the Health Insurance Portability and Accountability Act (HIPAA)
• May review and update building security access, as necessary

Level:

– Intermediate Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May provide basic direction to lower level support staff

Fiscal Responsibilities:

– Handles routine financial transactions
– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of institutional policies and procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials that may be intended for distribution

• Comp Grade – 4
• Minimum – $34,800.00
• MidPoint – $42,600.00
• Maximum – $50,500.00