Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

Telecommunications Analysts provide technical support for network design activities; reviews, analyzes, and maintain the organization's telecommunications system; Assist in designing and developing telecommunications systems; provides customer training of the telecommunications features and functionality.

• Analyze the needs of the organization and end-users and contribute to the design of voice solutions
• Process requests for the configuration and deployment of telephony services
• Develop, plan, and schedule the installation and configuration of network hardware and associated software for voice services
• Monitor the performance of networks, systems, and services and identify and resolve capacity or accessibility issues
• Investigate and resolve incidents; collaborate with customers, engineers, contractors, service providers, and vendors to ensure problem resolution
• Implement patches and other configuration changes necessary to resolve security vulnerabilities
• Provide recommendations and support Network Engineers in the development and testing of service enhancements
• Contribute to developing plans, schedules, and requirements for the deployment of networks
• Create and maintain system documentation of departmental processes, procedures, design plans, and configurations

Level:

– Intermediate Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of larger unit goals, priorities, and related procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials intended for distribution

• Comp Grade – 9
• Minimum – $56,200.00
• MidPoint – $68,800.00
• Maximum – $81,500.00