Penn State Job Catalog

The defined natural career progression within or between job profiles.

Graduate Enrollment Services

The Graduate Enrollment Services Manager provides direction and oversight for graduate student services, including leadership of Graduate Enrollment Services, across all graduate programs at the University; oversees the centralized graduate admissions processes and graduate student records; engages in strategic planning, decision-making, policy development, and problem solving for University-wide graduate student services issues.

• Provide leadership and direction in planning, development, and implementation of goals, objectives, and guidelines related to admission, enrollment, and graduation of graduate students
• Determine staffing and operational needs
• Review requests for exceptions to policies and/or for retroactive procedures to include but not limited to retroactive drop/adds, withdrawals, cancellations, time to degree extensions, leave of absence requests, and grade changes
• Monitor and implement changes in policies and procedures; ensure procedures and decisions are in compliance with all university policies and Federal Regulations
• Oversee the design and delivery of workshops and training pertaining to admissions and enrollment services for program heads, college administrators, and graduate program staff members
• Collaborate with leadership in response to student crisis situations
• Oversee the maintenance, disposition, and security of applicant and student records; ensure compliance with University retention policies
• Disseminate and articulate policy and procedural changes to graduate programs and other administrative units
• Work with International Students and Scholars, Academic Units, and representatives from partnership institutions through the creation or updating of agreements; oversee the review process and evaluation of domestic and foreign educational credentials
• Research institutions outside the U.S. to establish official recognition/accreditation status; perform research and analysis of challenging or disputable foreign educational records
• Identify internal and external challenges through benchmarking and constituent feedback
• Provide advice to academic units and colleges on handling and resolving difficult situations arising between students, advisers, committee members, and faculty
• Research and review materials for appeals and terminations; assist and advise leadership through complicated termination cases
• Engage in strategic planning, decision-making, policy development, and problem solving for University-wide graduate student services issues

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 11
• Minimum – $68,200.00
• MidPoint – $85,200.00
• Maximum – $102,300.00