Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The defined natural career progression within or between job profiles.

Advocacy and Care Case Management

The Case Manager- Advocacy and Care provides comprehensive student support through non-clinical case management, crisis response, advocacy, and resource coordination; develops individualized care plans; facilitates access to campus and community resources; maintains case documentation; provides outreach and consultation; collaborates with multidisciplinary partners to support student well-being, safety, retention, and success.

• Deliver assistance, advocacy, support, and consultation to students experiencing a broad range of complex behavioral, psychological, social, academic, financial, housing, and personal challenges
• Provide comprehensive, non-clinical case management for students experiencing distress, crisis, or significant barriers to success by conducting needs assessments, developing holistic care plans, and referring and coordinating services to ensure successful access to care
• Serve as a central point of coordination by assisting students in navigating University policies, procedures, offices, and systems; reduce barriers to access; advocate on behalf of students when appropriate; promote informed decision-making and self-advocacy
• Provide ongoing coordination and follow-up during and after a student crisis or significant student concern; ensure continuity of care and successful connection to resources; monitor student progress toward established care goals; evaluate the effectiveness of interventions; encourage engagement with recommended treatment and support services; modify care plans as student needs evolve
• Develop, evaluate, facilitate, and implement initiatives, events, programs, and services that promote student wellness and address student care needs; coordinate specialized student support initiatives, including respondent support services, emergency funding assistance, basic needs programs, and other targeted intervention efforts
• Conduct initial assessments of students in person, by phone, electronically, or through referrals to determine immediate needs, level of risk, and appropriate interventions; implement safety planning and coordinate emergency response when warranted
• Respond to students experiencing crisis or elevated levels of concern by providing consultation, intervention, de-escalation, and coordinated response in collaboration with campus and community partners; serve as an on-call first responder to crisis or emergency incidents
• Coordinate multidisciplinary responses by collaborating with Counseling Services, Student Conduct, Title IX, Disability Services, Academic Affairs, Housing and Residence Life, Campus Safety, Health Services, Financial Aid, faculty, staff, and community providers to promote student well-being and success
• Support the Office of Student Conduct with student and student organization case management, including academic integrity and Title IX referrals; use documentation to support formal investigation processes; communicate with parents/guardians, families, or designated emergency contacts, as appropriate
• Complete documentation and maintain records of student cases in a case management application; ensure compliance with applicable privacy regulations, institutional policies, and professional standards for recordkeeping
• Maintain current knowledge of campus resources, community services, behavioral intervention practices, crisis response protocols, higher education trends, investigation processes, and applicable federal, state, and institutional policies to provide informed guidance and referrals
• Provide post-hospitalization support by developing return-to-campus plans; facilitate academic advocacy; coordinate ongoing support to promote successful transition and student retention
• Provide consultation and outreach to faculty, staff, students, and campus partners; educate the campus community on recognizing signs of distress, referral pathways, crisis response procedures, and available support resources
• Collect, analyze, and interpret case management data, utilization trends, student outcomes, and performance metrics to assess program effectiveness; identify emerging student needs and systemic barriers; inform strategic planning; recommend continuous process and service improvements that enhance equity, accessibility, and student success
• May supervise staff members, including hiring, development, and performance management

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 9
• Minimum – $59,580.00
• MidPoint – $72,936.00
• Maximum – $86,400.00

• Community engagement
• Consulting
• Counseling
• Crisis intervention
• Crisis management
• Customer advocacy
• Database management
• Document management
• Networking
• Presentation Skills
• Records management