Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Concessions Manager coordinates volunteer groups to manage concession stands during intercollegiate athletic competition and other events; ensures appropriate staffing; oversees concession operations including customer service, concession stand and equipment maintenance, inventory and budget management, and regulatory compliance.

• Oversee concession operations; recruit, screen, select, and coordinate concession volunteer groups; determine and schedule the appropriate number of volunteer groups and staffing required for a quality customer service experience
• Ensure concession stand workers provide a full inventory and revenue accounting; determine proper revenue sharing; report results
• Manage inventories; purchase food, beverages, and supplies; arrange for food/beverage preparation/dispensing equipment
• Coordinate concession stand and equipment maintenance; ensure a high level of cleanliness and sanitation; prior to event, ensure equipment functions properly
• Resolve issues of concern including customer service, product selection/quality, equipment malfunctions, and personnel performance
• Maintain awareness of industry trends; research, identify and test new products and menu items
• Plan, forecast, and maintain budgets; collect, count, and deposit sales revenue generated during events; monitor, approve, validate and pay invoices; identify cost containment measures and new revenue sources
• Keep abreast of food safety, sanitation, and other regulatory requirements; develop operational changes, policies, and procedures; establish standards; ensure compliance
• Hire, train, coach, supervise, schedule, and evaluate employees; adhere to Collective Bargaining Agreement provisions; participate in grievance/arbitration proceedings

Level:

– Senior Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates advanced skills in critical functions related to unit's success. Demonstrates advanced knowledge of emerging technologies and processes. Monitors completed work of others to ensure effectiveness and adherence to requirements. Sets clear expectations and holds team accountable. Establishes a shared team/unit vision. Demonstrates ability to evaluate and enhance team/unit practices that promote a strong commitment to inclusionary practices. Coaches others using appropriate strategies. Demonstrates diplomacy. Demonstrates ability to serve as liaison between senior-level management and staff. Resolves complex, controversial, or unprecedented issues and problems.

Supervisory Responsibilities:

– Oversees large team or teams of individual contributors and/or supervisors/managers
– Leads a department or functional area

Fiscal Responsibilities:

– Monitors and tracks large budgets
– Plans, forecasts, and/or develops budgets
– May approve budgets for specific area
– Typically has final signature authority for specific area

Problem Solving:

– Encounters highly varied and complex problems that impacts the team and possibly the unit
– Develops creative and/or novel approaches to resolve problems that are difficult in nature
– Independently resolves complex and/or unprecedented issues and problems

Independence of Action:

– Work results are not clearly defined
– Generally sets own goals and determines how to accomplish results with few or no guidelines to follow
– Monitors completed work of others to ensure soundness of approach, effectiveness of meeting requirements, the feasibility of recommendations and adherences to requirements
– Delegates more advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Fosters collaboration between units and engages others' coordinated efforts to reach desired outcomes with broad scope

• Comp Grade – 10
• Minimum – $61,800.00
• MidPoint – $75,700.00
• Maximum – $89,600.00