Penn State Job Catalog

The defined natural career progression within or between job profiles.

Student Services Support

The Student Services Assistant facilitates the daily operations of a student focused office, center, or program including financial, communication, record, and scheduling activities; coordinates the planning, logistics, and delivery of events and programs; interacts with students, families, and visitors to provide information regarding available services; manages and maintains student information; and provides leadership and direction for student staff.

• Support the daily operation of a student services office, center, or program; provide information and direction to students, families, and visitors regarding services; schedule appointments; and manage student data and information
• Facilitate, coordinate, and assist with the planning of events and programs including award ceremonies, workshops, career fairs, and orientation programs; organize event logistics including presenters, itineraries, and communication plans; serve as point of contact with vendors and event partners; coordinate with leadership to establish and assess event goals; assist with developing strategies to ensure event success
• Update and maintain student records including case files, accommodations, participation records, scholarship information, and student data; receive, process, and ensure confidentiality of sensitive information and materials
• Manage scheduling activities of a student program or office using the appropriate appointment, registration, or reservation system
• Create, compile, and deliver communications for student audiences in the form of newsletters, web content, letters, and information sessions
• Monitor and manage budgets for a student services office, department, or center; maintain financial records; process and approve transactions, prepare purchase orders; process donations; and create invoices
• Supervise, train, and provide direction to student staff; oversee payroll, scheduling, and performance management activities; delegate tasks; and ensure efficient workflows
• Assist in evaluating the success and effectiveness of services; recommend solutions to improve programming
• Participate in and serve on committees related to student services

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 7
• Minimum – $46,400.00
• MidPoint – $56,800.00
• Maximum – $67,300.00