Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Case Manager - Medical collaborates with partners across the University to ensure that basic, medical, academic, and psychosocial needs are addressed for all university patients; provides resources to University stakeholders on case management models; promotes health equity by offering additional case management services for patients in need of financial, health, and mental health resources, including accessing and applying for any assistance programs; monitors daily referrals and reviews incident reports; keeps detailed records and documentation to ensure use of case management database is utilized efficiently; assesses client’s needs and refers to other departments or entities when appropriate; may provide outreach to families when requested by patient.

• Serve as a clinical liaison for university students, faculty, and staff, and provide evaluations, preliminary mental health assessments, and behavioral health care referrals
• Manage clinical caseloads; may need to provide follow-up assessments in specific cases
• Gather sufficient information from all relevant sources to determine the effectiveness of the case management plan; modify the plan as necessary utilizing input from client, physicians, and other appropriate sources
• Make referrals to community therapists and psychiatrists when necessary and available; as needed may schedule referrals, testing, therapy, etc.
• Consult with medical staff to best provide patient care when needed
• Research and connect patients to a variety of resources including applications, reading materials, and coping mechanisms
• Maintain knowledge base of local/external resources and coordinate with outside health providers, treatment centers, and community services
• Support patients in the navigation of medical bills and healthcare costs
• Be a resource to patients to help understand insurance programs or apply for qualifying insurance

Level:

– Intermediate Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates ability to perform intermediate tasks in defined skill areas. Demonstrates intermediate knowledge of internal procedures. Works under general supervision, performing assignments that may be varied and sometimes difficult. Supports team decisions and follows through with team responsibilities. Interprets and communicates information clearly and accurately. Demonstrates intermediate problem–solving skills.

Supervisory Responsibilities:

– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– May validate and pay invoices

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– Applies knowledge of larger unit goals, priorities, and related procedures in determining course of action

Independence of Action:

– Work is generally monitored by supervisor
– Detailed instructions and procedures are generally provided
– Uses available guidelines to make appropriate adaptations to routine situations and refers other situations to supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences
– Collaborates closely with team members
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials intended for distribution

• Comp Grade – 9
• Minimum – $56,200.00
• MidPoint – $68,800.00
• Maximum – $81,500.00