Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The Case Manager - Medical collaborates with partners across the University to ensure that basic, medical, academic, and psychosocial needs are addressed for all university patients; provides resources to University stakeholders on case management models; promotes health equity by offering additional case management services for patients in need of financial, health, and mental health resources, including accessing and applying for any assistance programs; monitors daily referrals and reviews incident reports; keeps detailed records and documentation to ensure use of case management database is utilized efficiently; assesses client's needs and refers to other departments or entities when appropriate; may provide outreach to families when requested by patient.

• Serve as a clinical liaison for university students, faculty, and staff, and provide evaluations, preliminary mental health assessments, and behavioral health care referrals
• Manage clinical caseloads; may need to provide follow-up assessments in specific cases
• Gather sufficient information from all relevant sources to determine the effectiveness of the case management plan; modify the plan as necessary utilizing input from client, physicians, and other appropriate sources
• Make referrals to community therapists and psychiatrists when necessary and available; as needed may schedule referrals, testing, therapy, etc.
• Consult with medical staff to best provide patient care when needed
• Research and connect patients to a variety of resources including applications, reading materials, and coping mechanisms
• Maintain knowledge base of local/external resources and coordinate with outside health providers, treatment centers, and community services
• Support patients in the navigation of medical bills and healthcare costs
• Be a resource to patients to help understand insurance programs or apply for qualifying insurance

Level:

– Advanced Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas/applications. Applies knowledge of principles, practices, and procedures of a particular field to decision-making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– Indirect supervisor or mentor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets and funding

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems, with supervisor oversight
– Researches and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– Follows precedents and procedures
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally and externally within working unit and the University
– May communicate with external audiences for business purposes
– Promotes open communication in a manner that builds relationships among team members
– Applies appropriate strategies for managing conflict; negotiate reasonable compromises; propose and evaluate possible solutions
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 10
• Minimum – $61,800.00
• MidPoint – $75,700.00
• Maximum – $89,600.00

• Caseload management
• Community engagement
• Crisis intervention
• Cultural competency
• Data Analysis
• Needs Assessment
• Networking
• Patient advocacy
• Patient education
• Presentation Skills
• Program evaluation
• Records management
• Scheduling
• Writing