Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Case Manager - Medical collaborates with partners across the University to ensure that basic, medical, academic, and psychosocial needs are addressed for all university patients; provides resources to University stakeholders on case management models; promotes health equity by offering additional case management services for patients in need of financial, health, and mental health resources, including accessing and applying for any assistance programs; monitors daily referrals and reviews incident reports; keeps detailed records and documentation to ensure use of case management database is utilized efficiently; assesses client’s needs and refers to other departments or entities when appropriate; may provide outreach to families when requested by patient.

• Serve as a clinical liaison for university students, faculty, and staff, and provide evaluations, preliminary mental health assessments, and behavioral health care referrals
• Manage clinical caseloads; may need to provide follow-up assessments in specific cases
• Gather sufficient information from all relevant sources to determine the effectiveness of the case management plan; modify the plan as necessary utilizing input from client, physicians, and other appropriate sources
• Make referrals to community therapists and psychiatrists when necessary and available; as needed may schedule referrals, testing, therapy, etc.
• Consult with medical staff to best provide patient care when needed
• Research and connect patients to a variety of resources including applications, reading materials, and coping mechanisms
• Maintain knowledge base of local/external resources and coordinate with outside health providers, treatment centers, and community services
• Support patients in the navigation of medical bills and healthcare costs
• Be a resource to patients to help understand insurance programs or apply for qualifying insurance

Level:

– Advanced Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas/applications. Applies knowledge of principles, practices, and procedures of a particular field to decision-making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– Indirect supervisor or mentor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets and funding

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems, with supervisor oversight
– Researches and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– Follows precedents and procedures
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally and externally within working unit and the University
– May communicate with external audiences for business purposes
– Promotes open communication in a manner that builds relationships among team members
– Applies appropriate strategies for managing conflict; negotiate reasonable compromises; propose and evaluate possible solutions
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 10
• Minimum – $61,800.00
• MidPoint – $75,700.00
• Maximum – $89,600.00