Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Housing Services Coordinator assists with student campus apartment and residence hall housing applications and housing assignments; processes housing contracts; provides customer service to students, parents, staff, and visitors.

• Coordinate the housing application and assignment process; facilitate background checks, building/housing area preferences, roommate requests, residence hall assignments, room changes, space management; process application cancellation requests
• Process batch and individual room assignments for independent students, preferred housing groups, special circumstances, and routine/emergency room changes
• Monitor and maintain housing contracts and waitlists; update student status; process contract offers
• Collaborate with Residence Life and Housing staff to assign rooms to students with special accommodations, such as air conditioners, special beds, extra refrigerators, medical needs, etc.
• Review, verify, and update financial transactions and records; identify issues and submit for review/correction; collect and process payments; provide students an explanation of charges, adjustments, and refunds
• Process non-routine account actions, such as rent deposits, payment plans, break access housing, and damage fees
• Serve as liaison to students, families, University faculty/staff, and others regarding housing assignment matters, questions, and concerns
• Work collaboratively with the Bursar’s Office, Registrar’s Office, Admissions, Athletics, University Health Services, and other departments, as required
• Review online/print marketing materials to ensure information is accurate and reflective of Housing processes and timelines
• Work with campus partners to ensure housing is part of student recruitment efforts; represent Housing and Food Services at open houses, housing fairs, and information sessions
• Research, identify, and forecast future housing needs, trends, and projections; prepare reports
• Comply with University policy and regulatory requirements including the Family Educational Rights and Privacy Act (FERPA) and the Health Insurance Portability and Accountability Act (HIPAA)
• May review and update building security access, as necessary

Level:

– Senior Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas. Applies knowledge of principles, practices, and procedures of a particular field to decision–making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– May serve as lead support staff and/or provide basic direction to lower level support staff
– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– Handles financial transactions
– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May use experience to resolve more complex and/or varied problems, with supervisor oversight
– Demonstrates proficient and comprehensive knowledge of institutional policies and procedures in determining course of action

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members; may interact with other staff outside of area
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials that may be intended for distribution

• Comp Grade – 5
• Minimum – $38,300.00
• MidPoint – $46,900.00
• Maximum – $55,500.00