Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Advancement Services

The Advancement Services Representative assists the office of Donor and Member Services within University Development. The position is responsible for depositing cash payments into university accounts, applying monies to the appropriate allocations, reconciling accounts for accurate balances, and modifying donor and member records; ensure the accuracy of pledge, gift, and membership records.

• Monitor and reconcile the University Gifts Account to ensure receipts are recorded accurately; ensure backup information is created and stored for every transaction
• Administer chargeback, refund, and void processes
• Review and analyze modification requests and initiate necessary changes to charitable contributions, pledge commitments, and Alumni Association memberships
• Collect, scan, retain, and index all necessary documentation associated with gift or membership for auditing purposes
• Communicate and resolve issues related to tax law
• Build and manage relationships with multiple departments both external and internal
• Receive, review, verify, and facilitate receipt and processing of charitable contributions, agreements with University Contracts office, and corporate acknowledgement forms
• Administer the monthly reminder process for major pledge commitments; review executed pledge agreements for accuracy and funding source; enter major pledge commitments and terms/schedules in the University's gift system
• Analyze and review donor pledge commitments concerning balances, payments, and adjustments
• Act as a primary point of contact via email, phone, letter correspondence to donors, Alumni Association members, and internal teams
• Process charitable contributions, Alumni Association memberships, specialized subjects related to donor contributions and records, and matching gifts
• Support the planning, testing, and implementation of new processes related to systems, processes, and data quality; assist with audit requests
• Ensure the integrity of the donor and alumni database through accurate analysis, updates, and maintenance; review and verify the successful completion of daily automated processes that create or update data in the donor and alumni database
• May serve as supervisor for part-time and/or temporary workers or volunteers

Level:

– Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates baseline working knowledge of routine work tasks. Follows the standard principles and practices. Acts under direct and frequent supervision using established procedures with detailed instructions. Participates as a team member and actively contributes to completion of team goals. Clearly communicates information.

Supervisory Responsibilities:

– None

Fiscal Responsibilities:

– Typically none

Problem Solving:

– Encounters routine problems
– Follows recommended course of action and procedures to resolve problems

Independence of Action:

– Work is closely monitored by supervisor
– Detailed instructions and procedures are provided
– Applies standard operating procedures with limited guidelines for deviation

Communication and Collaboration:

– Typically communicates internally within working unit
– Collaborates closely with team members
– Clearly communicates information, ideas, or instructions verbally and in writing

• Comp Grade – 5
• Minimum – $38,300.00
• MidPoint – $46,900.00
• Maximum – $55,500.00

• Attention To Detail
• Auditing
• Bookkeeping
• Business administration
• Customer Service
• Data entry
• Database management
• Organizational skills
• Process automation
• Reporting
• Time Management