Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The defined natural career progression within or between job profiles.

Solutions Consultant

The Solutions Consultant is responsible for working with technology vendors and ensuring that information systems (including hardware and software) are effectively installed, integrated, configured, and customized to meet the specific needs of the University; advise users on the technical aspects of information systems; write system and programming specifications; prepare and maintain technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of systems.

• Collaborate with stakeholders to understand their needs and requirements; evaluate IT solutions to determine if they are a good fit for the University's goals and objectives
• Lead the technical aspects of implementing IT solutions; install and configure software, set up hardware, and ensure that the solution is integrated with existing systems and infrastructure
• Customize the solution to align with the University's specific requirements; adapt user interfaces, workflows, and functionality to meet business needs
• Ensure IT solutions seamlessly integrate with other systems and applications, including application programming interface (APIs), middleware, or other integration tools
• Conduct testing to verify IT solutions operate as expected and meet performance criteria; identify and rectify issues or bugs
• Address technical challenges and issues that arise during implementation phases; find solutions to complex technical problems
• Create technical documentation, manuals, and user guides to assist end-users and IT staff; provide training
• Offer technical support for IT solutions, respond to inquiries, troubleshoot problems, and manage updates, patches, and maintenance
• Continuously monitor performance, identify areas for improvement, and optimize solutions to enhance efficiency and effectiveness
• Ensure that IT solutions comply with security and regulatory requirements; implement security measures and controls as needed
• Serve as a liaison between the University and vendors; address any technical issues, coordinate updates, and ensure that service-level agreements (SLAs) are met
• Stay current with industry trends and emerging technologies to identify opportunities for enhancements
• May evaluate, analyze, maintain, and manage facilities and security systems; serve as a liaison between technical staff and user groups
• May supervise staff members, including hiring, development, and performance management

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 11
• Minimum – $68,200.00
• MidPoint – $85,200.00
• Maximum – $102,300.00

• Compliance
• Critical Thinking
• Customer Service
• Data integrity
• Documentation
• Market research
• Programming
• Risk Management
• System design
• Technical development
• Technical Writing
• User experience
• Vendor management