Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Concessions Manager coordinates volunteer groups to manage concession stands during intercollegiate athletic competition and other events; ensures appropriate staffing; oversees concession operations including customer service, concession stand and equipment maintenance, inventory and budget management, and regulatory compliance.

• Oversee concession operations; recruit, screen, select, and coordinate concession volunteer groups; determine and schedule the appropriate number of volunteer groups and staffing required for a quality customer service experience
• Ensure concession stand workers provide a full inventory and revenue accounting; determine proper revenue sharing; report results
• Manage inventories; purchase food, beverages, and supplies; arrange for food/beverage preparation/dispensing equipment
• Coordinate concession stand and equipment maintenance; ensure a high level of cleanliness and sanitation; prior to event, ensure equipment functions properly
• Resolve issues of concern including customer service, product selection/quality, equipment malfunctions, and personnel performance
• Maintain awareness of industry trends; research, identify and test new products and menu items
• Plan, forecast, and maintain budgets; collect, count, and deposit sales revenue generated during events; monitor, approve, validate and pay invoices; identify cost containment measures and new revenue sources
• Keep abreast of food safety, sanitation, and other regulatory requirements; develop operational changes, policies, and procedures; establish standards; ensure compliance
• Hire, train, coach, supervise, schedule, and evaluate employees; adhere to Collective Bargaining Agreement provisions; participate in grievance/arbitration proceedings

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 9
• Minimum – $56,200.00
• MidPoint – $68,800.00
• Maximum – $81,500.00