Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Regional Operations Director, Commonwealth Campuses coordinates operations of multiple campuses and acts as a point of contact for chancellors; provides strategic oversight, planning, and advice to chancellors and leadership to ensure the smooth functioning and efficient management of campus services; collaborates closely with the senior leadership team to develop and implement strategies that align with the organization's goals and objectives.

• Serve as regional point of contact to the Office of the Senior Vice President for Finance & Business (F&B) and chancellors for operations that fall outside of central workstreams to align practices and policies across locations
• Ensure adherence to policies, procedures, and regulatory requirements; develop and implement policies and procedures; conduct regular audits to mitigate risk
• Provide advice and input on the strategic planning process, including the prioritization of goals and action items, as well as funding and design consultation, as applicable, in consultation with and under the guidance of campus leadership
• Manage complex projects, events, and programs
• Foster strong relationships with campus leadership, faculty, staff, and students to understand their needs and provide responsive and efficient customer service; coordinate with Finance and Business service units as needed
• Collect and analyze feedback from students, staff, and other stakeholders to inform decision-making and advise service providers
• Work closely with campus human resources to assess and determine workforce plans
• Collaborate in marketing, communications, and public relations efforts for campuses; participate in the development of and implement crisis communications plans and protocols
• Participate in the implementation and maintenance of campus safety protocols and emergency preparedness plans to ensure a safe and conducive environment for students, faculty, and staff
• Evaluate and coordinate recommendations on space usage and facility planning
• Serve as a liaison and brand ambassador between the University and local communities including local government, local businesses, elected officials, school districts, and community groups
• Coordinate facility use for non-university users in accordance with University policies
• Oversee the contract management process for services that fall outside of central workstreams, including vendor selection, negotiation, and performance evaluation, in accordance with procurement policies; establish and maintain strong relationships with vendors, ensuring compliance with contract terms and service level agreements
• Assist with coordination of campus inventories
• Provide advice and input on continuous improvement processes to enhance campus operations and services; when necessary, serve as a liaison with Finance and Business units
• Prepare regular reports and analytics related to operations; present findings, trends, and recommendations
• Foster a positive work environment that promotes teamwork, collaboration, and continuous improvement
• Serve as a liaison for designated campuses on committees and advisory boards

Level:

– Principal Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates awareness of broad issues and management trends. Applies exemplary management principles. Evaluates impact of policy and adjusts accordingly. Ensures appropriate skills are developed and maintained within team/unit. Realigns staff responsibilities to meet desired changes. Provides administrative and policy direction. Develops and articulates broad goals. Fosters collaboration between units. Engages in written and verbal communications that reach a university-wide and/or broad external audience. Develops and implements solutions to highly complex and often controversial problems.

Supervisory Responsibilities:

– Oversees teams of other supervisors/managers
– Leads a business unit

Fiscal Responsibilities:

– Plans, forecasts, develops, and/or approves budgets
– Typically has final signature authority for business unit

Problem Solving:

– Encounters highly varied and complex problems that may have a significant impact on multiple units and/or the University
– Regularly develops creative and/or novel approaches to resolve the most difficult problems
– Creates an environment that encourages imaginative solutions to problems

Independence of Action:

– Work results are not clearly defined and may be frequently changing
– Sets own goals and determines how to accomplish results with few or no guidelines to follow
– Oversees completed work of others and is accountable for unit results
– Delegates advanced tasks to others and provides guidance to team members

Communication and Collaboration:

– Communicates with both internal and external audiences
– May represent the University externally
– Collaborates closely with team members and other leaders across the University
– Communicates a compelling vision that inspires and motivates others

• Comp Grade – 16
• Minimum – $123,200.00
• MidPoint – $157,100.00
• Maximum – $191,000.00

• Community engagement
• Data Analysis
• Database management
• Event management
• Fundraising
• Marketing
• Networking
• Presentation Skills
• Prospect research
• Stewardship
• Trend analysis
• Volunteer management