Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The Case Manager - Mental Health provides consultation regarding medical and psychological concerns. This position works closely with care teams, physicians, parents and students to ensure students/patients have access to meet their needs including mental health, insurance, and basic needs.

• Facilitate the development of an effective care plan for student/other clients
• Provide case management appointments to facilitate client connection to ongoing mental health services
• Responsible for case management coordination; call insurance companies, perform online searches for services, communicate electronically with students regarding coverage and provider options.
• Advocate for client access to mental health care and other needed services; explain services available to clients and facilitate hospitalization process when required
• Manage record requests as needed
• Assist students in obtaining prior records from medical or psychological treatment
• Provide daytime Case Manager on-call coverage to facilitate continuity of services
• Review crisis line reports and escalate client care as needed

Level:

– Advanced Professional

Base Description:

– Completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas/applications. Applies knowledge of principles, practices, and procedures of a particular field to decision-making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– Indirect supervisor or mentor for other full–time employees
– May serve as direct supervisor for part–time, student, and/or temporary workers, volunteers, or a full–time employee

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets and funding

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems, with supervisor oversight
– Researches and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– Follows precedents and procedures
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally and externally within working unit and the University
– May communicate with external audiences for business purposes
– Promotes open communication in a manner that builds relationships among team members
– Applies appropriate strategies for managing conflict; negotiate reasonable compromises; propose and evaluate possible solutions
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 10
• Minimum – $61,800.00
• MidPoint – $75,700.00
• Maximum – $89,600.00