Penn State Job Catalog

The defined natural career progression within or between job profiles.

Emergency Medical Services

The Emergency Medical Services (EMS) Manager provides strategic leadership, operational oversight, and administrative direction for the university's emergency response service; manages EMS Supervisors and Emergency Medical Technician (EMT) staff, guides program development, and ensures that high standards of patient care, regulatory compliance, and operational efficiency are consistently met; plays a key role in strategic planning initiatives and in establishing and implementing standards of practice, policies, and procedures.

• Oversee the management, direction, and performance of EMS Supervisors and EMT staff; direct and oversee supervision of personnel, including hiring, onboarding, training, coaching, and performance evaluations
• Provide leadership, serve as a role model, and serve as a clinical and operational resource for staff
• Ensure appropriate staffing levels are consistently maintained
• Participate in the development, revision, and oversight of emergency response procedures and ensure staff are properly trained and compliant with protocols
• Ensure operations align with state regulations, organizational policies, and accepted standards of practice
• Evaluate current systems, workflows, and operational practices; develop and implement new processes to enhance efficiency, safety, and service quality
• Collaborate with Supervisors to monitor field operations, unit readiness, and emergency response performance
• Lead EMS special event operations and educational programming and administration
• Manage unit-specific administrative functions, including budgeting, scheduling, reporting, and resource allocation
• Participate in short- and long-range strategic planning initiatives to support organizational goals
• Establish and implement policies, procedures, and performance standards for EMS operations
• Ensure accurate and compliant documentation, quality assurance, and continuous improvement
• Provide advice to leadership and external partners related to emergency medical operations
• Maintain strong internal and external relationships with key partners, including hospitals, fire departments, law enforcement agencies, public health entities, and community stakeholders
• Represent the organization in interagency meetings, community events, and emergency preparedness activities
• Promote cooperative communication and collaboration among all partners in emergency care delivery

Level:

– Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates proficient ability in work design, project management, financial planning and development of goals for accomplishing unit assignments. Reviews and guides work to ensure conformity to policy and effective approaches. Evaluates employee performance and recommend development opportunities. Demonstrates ability to coach employees. Presents and communicates key university indicatives and connects it to unit contributions. Provides broad guidelines. Develops, evaluates, enhances, and/or implements quality improvement practices. Recommends innovative solutions.

Supervisory Responsibilities:

– Oversees a team (typically 4 or more; no fewer than 2) full
– time direct reports of individual contributors and/or first level supervisors.

Fiscal Responsibilities:

– Monitors and tracks department/area budget
– May plan, forecast, and/or assist in developing budgets
– May have final signature authority for specific area

Problem Solving:

– Encounters varied and complex problems
– Helps to develop creative and/or novel approaches to resolve problems that are difficult in nature but within limited scope
– Modifies, adapts, or refines guidelines if necessary to resolve issues or problems

Independence of Action:

– Works independently on complex or strategic assignments
– Uses existing practices and advanced working knowledge to determine appropriate work methods for the team
– Reviews completed work of others for conformity to policy, and effectiveness of approach
– Delegates advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Prepares written and/or verbal presentations or proposals on complex issues and delivers to a broad variety of audiences
– Communicates key university initiatives and how unit’s work contributes to their achievement
– Presents ideas, concepts and instructions in a clear manner, and uses persuasion and negotiation to build consensus and cooperation
– Establishes and maintains networks to facilitate successful communication among units

• Comp Grade – 10
• Minimum – $61,800.00
• MidPoint – $75,700.00
• Maximum – $89,600.00

• Community engagement
• Crisis management
• Data Analysis
• Emergency management
• Facilitation
• Operations management
• Procedure development
• Regulatory compliance
• Risk Management
• Strategic Planning
• Systems management