Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Emergency Medical Services

The Emergency Medical Services (EMS) Supervisor provides emergency service coordination for pre-hospital emergency care; ensures high-quality patient care, compliance with protocols, and efficient daily operations; serves as a liaison between field personnel, management, and other public safety partners, fostering a positive, accountable, and professional work environment; promotes and delivers education programs; provides data collection and research; plans, staffs, coordinates, and supervises emergency staff.

• Supervise, mentor, and support Emergency Medical Technicians (EMTs) during day-to-day operation; oversee staffing deployment, shift assignments, and resource allocation to ensure appropriate coverage
• Monitor unit readiness, equipment functionality, and vehicle condition
• Respond to incidents to provide on-scene supervision and support as needed
• Ensure EMTs follow medical protocols, standards of care, and organizational policies
• Review patient care reports for accuracy, completeness, and quality assurance
• Provide coaching, feedback, and remedial training when clinical performance issues are identified
• Participate in medical skills evaluations and continuing education activities
• Coordinate and instruct EMS classes and training at the basic and advanced life support levels
• Assist in developing and implementing operational policies and procedures
• Conduct performance evaluations and assist with hiring, onboarding, and training of EMTs
• Maintain records related to personnel performance, incidents, equipment, and compliance
• Oversee inventory of emergency medical supplies and equipment
• Prepare reports and communicate operational issues to leadership
• Ensure compliance with local, state, and federal EMS regulations
• Plan and manage special event operations to include on-site supervision of personnel, facilities, vehicles, coordination with other resources (police, events staff, communications center etc.)
• Participate in the establishment of Emergency Operations Plans (EOPs)
• Investigate incidents, accidents, and complaints, and recommend corrective actions
• Support quality improvement initiatives and data-driven performance enhancements
• Promote a culture of safety and risk mitigation within EMS operations

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 8
• Minimum – $51,000.00
• MidPoint – $62,500.00
• Maximum – $74,000.00

• Community engagement
• Data Collection
• Facilitation
• Regulatory compliance
• Report writing
• Risk Management
• Safety management
• Scheduling
• Teaching