Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Emergency Medical Services

The Emergency Medical Services (EMS) Supervisor provides emergency service coordination for pre-hospital emergency care; ensures high-quality patient care, compliance with protocols, and efficient daily operations; serves as a liaison between field personnel, management, and other public safety partners, fostering a positive, accountable, and professional work environment; promotes and delivers education programs; provides data collection and research; plans, staffs, coordinates, and supervises emergency staff.

• Supervise, mentor, and support Emergency Medical Technicians (EMTs) during day-to-day operation; oversee staffing deployment, shift assignments, and resource allocation to ensure appropriate coverage
• Monitor unit readiness, equipment functionality, and vehicle condition
• Respond to incidents to provide on-scene supervision and support as needed
• Ensure EMTs follow medical protocols, standards of care, and organizational policies
• Review patient care reports for accuracy, completeness, and quality assurance
• Provide coaching, feedback, and remedial training when clinical performance issues are identified
• Participate in medical skills evaluations and continuing education activities
• Coordinate and instruct EMS classes and training at the basic and advanced life support levels
• Assist in developing and implementing operational policies and procedures
• Conduct performance evaluations and assist with hiring, onboarding, and training of EMTs
• Maintain records related to personnel performance, incidents, equipment, and compliance
• Oversee inventory of emergency medical supplies and equipment
• Prepare reports and communicate operational issues to leadership
• Ensure compliance with local, state, and federal EMS regulations
• Plan and manage special event operations to include on-site supervision of personnel, facilities, vehicles, coordination with other resources (police, events staff, communications center etc.)
• Participate in the establishment of Emergency Operations Plans (EOPs)
• Investigate incidents, accidents, and complaints, and recommend corrective actions
• Support quality improvement initiatives and data-driven performance enhancements
• Promote a culture of safety and risk mitigation within EMS operations

Level:

– Senior Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates comprehensive knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. May demonstrate subject matter expertise. Demonstrates intermediate to advanced planning, organizing, directing, and facilitating skills. Demonstrates the ability to coach assigned employees. Assigns and reviews completed work to verify accuracy, quality, and adherence to professional standards. Trains, coaches, mentors, and motivates staff. Anticipates potential problems, issues, and opportunities; researches and recommends solutions within defined policies. May develop creative recommendations for solving problems.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Professional track, performs work at the Senior Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– Monitors and tracks budgets for specific area and/or grant(s)
– May assist in planning and forecasting budgets

Problem Solving:

– Encounters moderately complex problems
– Applies general precedents and practices and specialized knowledge and skills to resolve problems
– Understands benefits, limitations and impact of potential solutions
– Anticipates potential problems and recommends possible solutions within general guidelines

Independence of Action:

– Works independently on moderately complex work assignments, reviews progress, and evaluates results
– Organizes work of direct reports and sets team priorities
– Reviews the work of others to verify accuracy, quality, and adherence to professional standards

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 9
• Minimum – $56,200.00
• MidPoint – $68,800.00
• Maximum – $81,500.00

• Community engagement
• Data Collection
• Facilitation
• Regulatory compliance
• Report writing
• Risk Management
• Safety management
• Scheduling
• Teaching