Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

HR Shared Services 

The Human Resources (HR) Shared Services Manager oversees the operations of the HR Services Team; serves as a key resource in addressing issues, resolving customer concerns, identifying process improvements, escalating issues to appropriate groups, establishing and communicating team goals, and ensuring high-quality services related to general HR questions and concerns.

• Lead the operations of the HR Services team, including implementing the vision and goals of the unit, HR, and the University
• Conduct regular team huddles and communications to share information and ensure the team is aware of changes
• Review and provide feedback to HR Consultants, HR Operations teams, and HR Professional Services team related to unresolved inquiries in the case management system; send reminders and suggestions for next steps, as appropriate
• Monitor the customer service, productivity and quality performance of the HR Services team and implement changes in process
• Mentor staff and direct the development and implementation of training, development, and communication activities
• Build effective working partnerships with Payroll, Data and Onboarding, Talent Acquisition, Unit HR, IT, etc.
• Play an active role in the upkeep of the case management system and the development of Knowledge Base Articles (KBA)
• Serve as a member of the case management system project team; act as functional subject matter expert related to case management and coordinate creation of relevant KBA content
• Lead case management system testing of all functionalities prior to implementation
• Create weekly and monthly metrics reports for HR Services team, leadership, and others
• Actively support strategic planning and organizational development efforts

Level:

– Senior Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates advanced skills in critical functions related to unit's success. Demonstrates advanced knowledge of emerging technologies and processes. Monitors completed work of others to ensure effectiveness and adherence to requirements. Sets clear expectations and holds team accountable. Establishes a shared team/unit vision. Demonstrates ability to evaluate and enhance team/unit practices that promote a strong commitment to inclusionary practices. Coaches others using appropriate strategies. Demonstrates diplomacy. Demonstrates ability to serve as liaison between senior-level management and staff. Resolves complex, controversial, or unprecedented issues and problems.

Supervisory Responsibilities:

– Oversees large team or teams of individual contributors and/or supervisors/managers
– Leads a department or functional area

Fiscal Responsibilities:

– Monitors and tracks large budgets
– Plans, forecasts, and/or develops budgets
– May approve budgets for specific area
– Typically has final signature authority for specific area

Problem Solving:

– Encounters highly varied and complex problems that impacts the team and possibly the unit
– Develops creative and/or novel approaches to resolve problems that are difficult in nature
– Independently resolves complex and/or unprecedented issues and problems

Independence of Action:

– Work results are not clearly defined
– Generally sets own goals and determines how to accomplish results with few or no guidelines to follow
– Monitors completed work of others to ensure soundness of approach, effectiveness of meeting requirements, the feasibility of recommendations and adherences to requirements
– Delegates more advanced tasks to others

Communication and Collaboration:

– Communicates with both internal and external audiences
– Collaborates closely with team members and various areas across the University
– Fosters collaboration between units and engages others' coordinated efforts to reach desired outcomes with broad scope

• Comp Grade – 14
• Minimum – $97,100.00
• MidPoint – $121,400.00
• Maximum – $145,700.00