Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The defined natural career progression within or between job profiles.

HR Compliance

HR Data and Onboarding

HR Services 

The Human Resources (HR) Shared Services Manager oversees the operations of one or more teams within HR Shared Services, ensuring high-quality, customer-focused HR support for the University community, including employees, applicants, retirees, graduate assistants, volunteers, and postdoctoral fellows; ensures efficient and compliant service delivery across HR inquiry resolution, employee lifecycle transactions, employment requirements, HR records management, and HR compliance activities; drives operational excellence, enhances the employee experience, fosters cross-functional collaboration, and leads continuous process improvement initiatives aligned with organizational goals.

• Oversee delivery of HR Shared Services operations, ensuring timely, efficient, and customer-focused support
• Lead, coach, train, and develop HR Shared Services staff; facilitate team communication, alignment, and knowledge sharing
• Establish, monitor, and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and performance metrics
• Serve as an escalation point for complex or sensitive operational issues
• Promote continuous improvement in employee experience, responsiveness, communication, and service quality
• Provide guidance to managers and HR partners on HR processes, policies, and procedures
• Oversee and optimize HR case management systems and related workflows; serve as a functional subject matter expert and lead testing and validation of system enhancements
• Lead development and maintenance of knowledge base articles, self-service resources, and communication strategies
• Analyze operational data and trends to identify improvement opportunities and support strategic decision-making
• Lead or participate in HR projects, including system implementations, process redesigns, and organizational initiatives
• Support strategic planning and organizational development efforts
• Ensure compliance with employment laws, University policies, data privacy requirements, and records retention standards
• Lead HR audits, regulatory reviews, internal controls, and risk mitigation activities
• Oversee employee lifecycle transactions and other employment requirements, including Form I-9, background checks, motor vehicle checks, and fingerprinting operations; ensuring speed, quality control, and operational discipline
• Manage Tier 1 and/or Tier 2 HR inquiry support within the scope of HR Shared Services
• Direct HR records management, personnel file administration, retention, confidentiality, and responses to records requests, subpoenas, audits, and employment verifications
• Ensure HRIS data integrity through oversight of data cleanup initiatives and business process optimization
• Oversee the design, documentation, implementation, and continuous improvement of HR Shared Services business processes and supporting technologies
• Draft, maintain, and advise on university-wide HR policies and procedures
• Build and maintain collaborative relationships with HR partners, Payroll, HR Technology, Legal, Ethics and Compliance, and other stakeholders
• Collaborate across departments to ensure seamless HR operations and service delivery
• May oversee vendor relationships, contracts, budgets, and external partnerships supporting HR Shared Services operations
• May serve on HR leadership teams, represent HR on cross-functional initiatives, and contribute to development and execution of HR strategic plans

Level:

– Principal Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates awareness of broad issues and management trends. Applies exemplary management principles. Evaluates impact of policy and adjusts accordingly. Ensures appropriate skills are developed and maintained within team/unit. Realigns staff responsibilities to meet desired changes. Provides administrative and policy direction. Develops and articulates broad goals. Fosters collaboration between units. Engages in written and verbal communications that reach a university-wide and/or broad external audience. Develops and implements solutions to highly complex and often controversial problems.

Supervisory Responsibilities:

– Oversees teams of other supervisors/managers
– Leads a business unit

Fiscal Responsibilities:

– Plans, forecasts, develops, and/or approves budgets
– Typically has final signature authority for business unit

Problem Solving:

– Encounters highly varied and complex problems that may have a significant impact on multiple units and/or the University
– Regularly develops creative and/or novel approaches to resolve the most difficult problems
– Creates an environment that encourages imaginative solutions to problems

Independence of Action:

– Work results are not clearly defined and may be frequently changing
– Sets own goals and determines how to accomplish results with few or no guidelines to follow
– Oversees completed work of others and is accountable for unit results
– Delegates advanced tasks to others and provides guidance to team members

Communication and Collaboration:

– Communicates with both internal and external audiences
– May represent the University externally
– Collaborates closely with team members and other leaders across the University
– Communicates a compelling vision that inspires and motivates others

• Comp Grade – 16
• Minimum – $130,596.00
• MidPoint – $166,536.00
• Maximum – $202,464.00

• Business process management
• Case management
• Cultural competency
• Customer Service
• Data Analysis
• Organizational skills
• Policy implementation
• Strategic thinking
• Technology acumen