Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

HR Shared Services 

The Human Resources (HR) Shared Services Manager oversees the operations of the HR Services Team; serves as a key resource in addressing issues, resolving customer concerns, identifying process improvements, escalating issues to appropriate groups, establishing and communicating team goals, and ensuring high-quality services related to general HR questions and concerns.

• Lead the operations of the HR Services team, including implementing the vision and goals of the unit, HR, and the University
• Conduct regular team huddles and communications to share information and ensure the team is aware of changes
• Review and provide feedback to HR Consultants, HR Operations teams, and HR Professional Services team related to unresolved inquiries in the case management system; send reminders and suggestions for next steps, as appropriate
• Monitor the customer service, productivity and quality performance of the HR Services team and implement changes in process
• Mentor staff and direct the development and implementation of training, development, and communication activities
• Build effective working partnerships with Payroll, Data and Onboarding, Talent Acquisition, Unit HR, IT, etc.
• Play an active role in the upkeep of the case management system and the development of Knowledge Base Articles (KBA)
• Serve as a member of the case management system project team; act as functional subject matter expert related to case management and coordinate creation of relevant KBA content
• Lead case management system testing of all functionalities prior to implementation
• Create weekly and monthly metrics reports for HR Services team, leadership, and others
• Actively support strategic planning and organizational development efforts

Level:

– Principal Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates awareness of broad issues and management trends. Applies exemplary management principles. Evaluates impact of policy and adjusts accordingly. Ensures appropriate skills are developed and maintained within team/unit. Realigns staff responsibilities to meet desired changes. Provides administrative and policy direction. Develops and articulates broad goals. Fosters collaboration between units. Engages in written and verbal communications that reach a university-wide and/or broad external audience. Develops and implements solutions to highly complex and often controversial problems.

Supervisory Responsibilities:

– Oversees teams of other supervisors/managers
– Leads a business unit

Fiscal Responsibilities:

– Plans, forecasts, develops, and/or approves budgets
– Typically has final signature authority for business unit

Problem Solving:

– Encounters highly varied and complex problems that may have a significant impact on multiple units and/or the University
– Regularly develops creative and/or novel approaches to resolve the most difficult problems
– Creates an environment that encourages imaginative solutions to problems

Independence of Action:

– Work results are not clearly defined and may be frequently changing
– Sets own goals and determines how to accomplish results with few or no guidelines to follow
– Oversees completed work of others and is accountable for unit results
– Delegates advanced tasks to others and provides guidance to team members

Communication and Collaboration:

– Communicates with both internal and external audiences
– May represent the University externally
– Collaborates closely with team members and other leaders across the University
– Communicates a compelling vision that inspires and motivates others

• Comp Grade – 15
• Minimum – $109,300.00
• MidPoint – $136,600.00
• Maximum – $164,000.00