Penn State Job Catalog

The defined natural career progression within or between job profiles.

Print and Mail Services

The Print and Mail Services Manager provides leadership, strategic direction, and administrative oversight for a comprehensive print, mail, and document services operation; is responsible for planning, organizing, and directing the activities of multiple operational units through subordinate supervisors and staff; establishes strategic priorities, manages financial resources, oversees service delivery, evaluates operational effectiveness, supports staff development, and ensures the efficient, cost-effective delivery of services to the University community; develops long-range operational plans, evaluates emerging technologies and service needs, recommends organizational improvements, and represents the department in institutional initiatives.

• Direct and oversee the activities of subordinate supervisors and staff responsible for print production, mail services, document services, shipping and receiving, customer service, and related operational functions
• Evaluate organizational effectiveness, service levels, productivity, and operational performance; implement improvements to enhance efficiency, quality, and customer satisfaction
• Establish operational goals, performance standards, and service expectations
• Lead continuous improvement initiatives and promote best practices across functional areas
• Monitor workloads, staffing resources, and operational priorities to ensure effective service delivery
• Provide strategic leadership and long-range planning for print, mail, and document services operations
• Assess institutional needs, industry trends, emerging technologies, and service opportunities to ensure programs remain relevant and responsive
• Develop and implement operational strategies, business plans, and service enhancements
• Evaluate and recommend organizational, technological, and process improvements to support future service demands
• Direct financial planning and administration for the department, including budgeting, rate development, cost recovery, and resource allocation
• Monitor revenues, expenditures, operating costs, and financial performance to ensure fiscal sustainability
• Establish pricing methodologies, service rates, and financial standards consistent with institutional policies and operational objectives
• Analyze financial and operational data to support decision-making and long-term planning
• Provide guidance, coaching, and support to supervisors and staff in the performance of their responsibilities; oversee adherence to applicable collective bargaining agreements
• Prepare and review project estimates; assist with complex operational, personnel, customer service, and technical issues
• Promote employee development through training, mentoring, succession planning, and performance management activities
• Support workforce planning, recruitment, employee engagement, and organizational development initiatives
• Consult directly with customers, departments, and stakeholders regarding complex, high-profile, or specialized projects
• Provide expertise on service capabilities, project requirements, production options, budgets, schedules, and implementation strategies
• Resolve escalated customer concerns and ensure effective communication throughout project lifecycles
• Represent the department and its interests to University leadership, committees, divisions, and external organizations
• Advocate for resources, funding, staffing, and operational support necessary to achieve departmental goals
• Communicate departmental priorities, accomplishments, and service impacts to stakeholders
• Coordinate cross-functional projects and institutional partnerships that support departmental and University objectives

Level:

– Principal Manager

Base Description:

– Manages direct reports where primary duty is the management of a working unit.

Level Summary:

– Demonstrates awareness of broad issues and management trends. Applies exemplary management principles. Evaluates impact of policy and adjusts accordingly. Ensures appropriate skills are developed and maintained within team/unit. Realigns staff responsibilities to meet desired changes. Provides administrative and policy direction. Develops and articulates broad goals. Fosters collaboration between units. Engages in written and verbal communications that reach a university-wide and/or broad external audience. Develops and implements solutions to highly complex and often controversial problems.

Supervisory Responsibilities:

– Oversees teams of other supervisors/managers
– Leads a business unit

Fiscal Responsibilities:

– Plans, forecasts, develops, and/or approves budgets
– Typically has final signature authority for business unit

Problem Solving:

– Encounters highly varied and complex problems that may have a significant impact on multiple units and/or the University
– Regularly develops creative and/or novel approaches to resolve the most difficult problems
– Creates an environment that encourages imaginative solutions to problems

Independence of Action:

– Work results are not clearly defined and may be frequently changing
– Sets own goals and determines how to accomplish results with few or no guidelines to follow
– Oversees completed work of others and is accountable for unit results
– Delegates advanced tasks to others and provides guidance to team members

Communication and Collaboration:

– Communicates with both internal and external audiences
– May represent the University externally
– Collaborates closely with team members and other leaders across the University
– Communicates a compelling vision that inspires and motivates others

• Comp Grade – 15
• Minimum – $115,860.00
• MidPoint – $144,804.00
• Maximum – $173,844.00