Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The defined natural career progression within or between job profiles.

Print and Mail Services

The Print and Mail Services Supervisor plans, coordinates, and supervises the operations of a print, mail, and/or document production services department; oversees print production, bindery and finishing services, mail operations, shipping and receiving, customer service, production scheduling, budgeting, equipment and inventory management, estimating and billing, regulatory compliance, and/or related administrative functions; supervises professional, technical, support, student, and temporary staff and ensures the efficient, cost-effective delivery of services to the University.

• Plan, coordinate, and supervise print production, mail services, bindery, finishing, shipping, receiving, and/or distribution operations
• Establish production schedules, assign work, monitor workflow, and ensure projects are completed accurately, efficiently, and within deadlines
• Review project requirements and determine appropriate production methods, materials, equipment, and processes
• Serve as a technical resource on printing, mailing, finishing, and/or document production services
• Develop, implement, and maintain operational procedures, quality standards, and process improvements
• Supervise, train, evaluate, and direct staff; establish performance expectations; coordinate staffing and workload assignments; adhere to applicable collective bargaining agreements
• Consult with customers regarding project specifications, production options, schedules, costs, and delivery requirements
• Prepare and review estimates, monitor project costs, authorize billing adjustments, and administer operational budgets
• Process purchasing activities, maintain vendor relationships, and prepare operational and financial reports
• Coordinate mail operations, including incoming, outgoing, interoffice, bulk mail, package distribution, and related postal services
• Ensure compliance with applicable postal regulations, carrier requirements, safety standards, and University policies
• Research, evaluate, and recommend equipment, technologies, and operational improvements
• Oversee equipment maintenance, inventory control, and procurement of supplies and materials
• Maintain production management systems, databases, records, and documentation related to scheduling, estimating, billing, inventory, and regulatory compliance
• Monitor service levels and implement corrective actions to ensure quality, efficiency, and customer satisfaction

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 7
• Minimum – $49,188.00
• MidPoint – $60,216.00
• Maximum – $71,340.00