Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The defined natural career progression within or between job profiles.

Print and Mail Services

The Print and Mail Services Supervisor plans, coordinates, and supervises the operations of a print, mail, and/or document production services department; oversees print production, bindery and finishing services, mail operations, shipping and receiving, customer service, production scheduling, budgeting, equipment and inventory management, estimating and billing, regulatory compliance, and/or related administrative functions; supervises professional, technical, support, student, and temporary staff and ensures the efficient, cost-effective delivery of services to the University.

• Plan, coordinate, and supervise print production, mail services, bindery, finishing, shipping, receiving, and/or distribution operations
• Establish production schedules, assign work, monitor workflow, and ensure projects are completed accurately, efficiently, and within deadlines
• Review project requirements and determine appropriate production methods, materials, equipment, and processes
• Serve as a technical resource on printing, mailing, finishing, and/or document production services
• Develop, implement, and maintain operational procedures, quality standards, and process improvements
• Supervise, train, evaluate, and direct staff; establish performance expectations; coordinate staffing and workload assignments; adhere to applicable collective bargaining agreements
• Consult with customers regarding project specifications, production options, schedules, costs, and delivery requirements
• Prepare and review estimates, monitor project costs, authorize billing adjustments, and administer operational budgets
• Process purchasing activities, maintain vendor relationships, and prepare operational and financial reports
• Coordinate mail operations, including incoming, outgoing, interoffice, bulk mail, package distribution, and related postal services
• Ensure compliance with applicable postal regulations, carrier requirements, safety standards, and University policies
• Research, evaluate, and recommend equipment, technologies, and operational improvements
• Oversee equipment maintenance, inventory control, and procurement of supplies and materials
• Maintain production management systems, databases, records, and documentation related to scheduling, estimating, billing, inventory, and regulatory compliance
• Monitor service levels and implement corrective actions to ensure quality, efficiency, and customer satisfaction

Level:

– Senior Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates comprehensive knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. May demonstrate subject matter expertise. Demonstrates intermediate to advanced planning, organizing, directing, and facilitating skills. Demonstrates the ability to coach assigned employees. Assigns and reviews completed work to verify accuracy, quality, and adherence to professional standards. Trains, coaches, mentors, and motivates staff. Anticipates potential problems, issues, and opportunities; researches and recommends solutions within defined policies. May develop creative recommendations for solving problems.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Professional track, performs work at the Senior Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– Monitors and tracks budgets for specific area and/or grant(s)
– May assist in planning and forecasting budgets

Problem Solving:

– Encounters moderately complex problems
– Applies general precedents and practices and specialized knowledge and skills to resolve problems
– Understands benefits, limitations and impact of potential solutions
– Anticipates potential problems and recommends possible solutions within general guidelines

Independence of Action:

– Works independently on moderately complex work assignments, reviews progress, and evaluates results
– Organizes work of direct reports and sets team priorities
– Reviews the work of others to verify accuracy, quality, and adherence to professional standards

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 9
• Minimum – $59,580.00
• MidPoint – $72,936.00
• Maximum – $86,400.00