Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The defined natural career progression within or between job profiles.

Education Program Registration

The Registration Coordinator executes registration office procedures for non-credit programs; provides intake services; creates and maintains account profiles and related records; processes payments; troubleshoots registration or payment discrepancies and system issues; builds program sections and components within registration system; provides excellent customer service to internal and external clients.

• Process enrollments for non-credit programs; create account profiles, update and verify participant information, and resolve discrepancies; adhere to state and federal regulations and privacy protocols regarding educational records and personal information
• Process registration payments and refunds; generate reports to track and verify payment data
• Review, process, and approve memberships, program/course evaluation, CFU's, and closing packets
• Process intake forms; utilize registration software to build course sections, conferences, and other program components
• Provide guidance to education program delivery teams on registration forms, templates, intake procedures, setup, and program lifecycle
• Identify and recommend process improvements to optimize registration service delivery
• Respond to internal and external customer inquiries via phone and email
• Develop and update process documentation; research and recommend new and improved processes
• Maintain registration office website; ensure content and documents are accurate and up to date
• Represent the registration office on project teams and in meetings
• Create custom forms to meet specialized program needs

Level:

– Senior Support

Base Description:

– Completes administrative activities and tasks of a technical or functional nature.

Level Summary:

– Demonstrates proficient and comprehensive knowledge of defined skill areas. Applies knowledge of principles, practices, and procedures of a particular field to decision–making and problem–solving. Works under minimum supervision on varied and sometimes difficult work assignments, conferring with supervisor or subject matter experts on unusual matters. May lead others or a team in completion of complex assignments. Interprets and communicates information clearly, accurately, and persuasively. Researches and tries new approaches when solving difficult or novel problems.

Supervisory Responsibilities:

– May serve as lead support staff and/or provide basic direction to lower level support staff
– May serve as direct supervisor for part–time, student, and/or temporary workers or volunteers

Fiscal Responsibilities:

– Handles financial transactions
– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems; occasionally faces more complex and/or varied problems
– Typically follows recommended course of action and procedures to resolve problems
– May use experience to resolve more complex and/or varied problems, with supervisor oversight
– Demonstrates proficient and comprehensive knowledge of institutional policies and procedures in determining course of action

Independence of Action:

– Works with minimal supervision on more difficult work assignments, conferring with supervisor on unusual matters
– May set priorities and organize work within general guidelines established by supervisor

Communication and Collaboration:

– Communicates internally within working unit and/or the University
– May communicate with external audiences for scheduling/coordination
– Collaborates closely with team members; may interact with other staff outside of area
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials that may be intended for distribution

• Comp Grade – 6
• Minimum – $42,100.00
• MidPoint – $51,600.00
• Maximum – $61,000.00