Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

Business Services Supervisors oversee the day-to-day operations of a business services unit or department. Responsibilities include leadership and supervision; fiscal management; work process and production oversight; regulatory, policy, and procedure compliance; customer service.

• Oversee day-to-day operations, projects, or services; establish responsibilities; coordinate functions; maintain records
• Analyze financial records; identify and recommend cost containment measures and new revenue sources
• Evaluate equipment condition, maintenance, and repair; process service agreement contracts and assess work performed
• Oversee workstations; determine resource needs; identify opportunities to expand and improve operational efficiencies
• Ensure a quality customer service experience for internal and external customers; interact with customers, guests, staff; provide timely response to inquiries; follow-up as needed and escalate as required
• Maintain a safe and secure environment for staff, customers, and guests; address issues of concern
• Develop and recommend marketing plans promoting products, services, or programs
• Implement environmental management or sustainability programs addressing recycling, conservation, or waste management
• Keep abreast of and ensure compliance with policies, procedures, standards, and regulatory requirements
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions; participate in grievance/arbitration proceedings

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 7
• Minimum – $46,400.00
• MidPoint – $56,800.00
• Maximum – $67,300.00