Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

Business Services Supervisors oversee the day-to-day operations of a business services unit or department. Responsibilities include leadership and supervision; fiscal management; work process and production oversight; regulatory, policy, and procedure compliance; customer service.

• Oversee day-to-day operations, projects, or services; establish responsibilities; coordinate functions; maintain records
• Analyze financial records; identify and recommend cost containment measures and new revenue sources
• Evaluate equipment condition, maintenance, and repair; process service agreement contracts and assess work performed
• Oversee workstations; determine resource needs; identify opportunities to expand and improve operational efficiencies
• Ensure a quality customer service experience for internal and external customers; interact with customers, guests, staff; provide timely response to inquiries; follow-up as needed and escalate as required
• Maintain a safe and secure environment for staff, customers, and guests; address issues of concern
• Develop and recommend marketing plans promoting products, services, or programs
• Implement environmental management or sustainability programs addressing recycling, conservation, or waste management
• Keep abreast of and ensure compliance with policies, procedures, standards, and regulatory requirements
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions; participate in grievance/arbitration proceedings

Level:

– Senior Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates comprehensive knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. May demonstrate subject matter expertise. Demonstrates intermediate to advanced planning, organizing, directing, and facilitating skills. Demonstrates the ability to coach assigned employees. Assigns and reviews completed work to verify accuracy, quality, and adherence to professional standards. Trains, coaches, mentors, and motivates staff. Anticipates potential problems, issues, and opportunities; researches and recommends solutions within defined policies. May develop creative recommendations for solving problems.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Professional track, performs work at the Senior Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– Monitors and tracks budgets for specific area and/or grant(s)
– May assist in planning and forecasting budgets

Problem Solving:

– Encounters moderately complex problems
– Applies general precedents and practices and specialized knowledge and skills to resolve problems
– Understands benefits, limitations and impact of potential solutions
– Anticipates potential problems and recommends possible solutions within general guidelines

Independence of Action:

– Works independently on moderately complex work assignments, reviews progress, and evaluates results
– Organizes work of direct reports and sets team priorities
– Reviews the work of others to verify accuracy, quality, and adherence to professional standards

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 9
• Minimum – $56,200.00
• MidPoint – $68,800.00
• Maximum – $81,500.00