Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.
Missing levels within the leveling matrix can be added based on business need.

The defined natural career progression within or between job profiles.

Creamery Operations

The Creamery Operations Supervisor supports the overall success of Berkey Creamery operations by leading staff, maintaining exceptional customer service standards, overseeing inventory and product quality, and ensuring accurate financial and operational procedures; trains and develops employees; oversees store appearance and safety standards; ensures accurate reporting and communication across the management team.

• Supervise, train, and motivate Creamery Attendants to deliver outstanding customer service; hire, onboard, train, schedule, and conduct performance management activities for assigned employees; provide ongoing coaching and feedback to support employee development
• Ensure every customer receives friendly, knowledgeable, and efficient service; resolve customer concerns professionally and promptly
• Oversee daily store operations, including opening and closing procedures
• Maintain a clean, organized, and inviting store environment
• Promote new products, seasonal offerings, and special promotions
• Monitor inventory levels and coordinate product ordering and restocking
• Ensure proper product rotation and freshness standards
• Oversee retail packaging and ensure accurate and timely processing of e-commerce orders
• Maintain visual merchandising and product displays
• Monitor product pricing updates and ensure POS systems reflect changes
• Enforce food safety, sanitation, and health regulations; conduct daily safety and sanitation inspections of work areas and equipment; ensure proper temperature controls
• Ensure compliance with university policies and local/state requirements
• Maintain cleanliness of equipment, storage areas, and service counters
• Monitor cash handling procedures and reconcile registers
• Assist with reporting, tracking daily sales, and identifying growth opportunities
• Complete payroll for part-time employees; review timekeeping records and resolve discrepancies
• Follow Collective Bargaining Agreement provisions; participate in grievance procedures

Level:

– Senior Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates comprehensive knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. May demonstrate subject matter expertise. Demonstrates intermediate to advanced planning, organizing, directing, and facilitating skills. Demonstrates the ability to coach assigned employees. Assigns and reviews completed work to verify accuracy, quality, and adherence to professional standards. Trains, coaches, mentors, and motivates staff. Anticipates potential problems, issues, and opportunities; researches and recommends solutions within defined policies. May develop creative recommendations for solving problems.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Professional track, performs work at the Senior Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– Monitors and tracks budgets for specific area and/or grant(s)
– May assist in planning and forecasting budgets

Problem Solving:

– Encounters moderately complex problems
– Applies general precedents and practices and specialized knowledge and skills to resolve problems
– Understands benefits, limitations and impact of potential solutions
– Anticipates potential problems and recommends possible solutions within general guidelines

Independence of Action:

– Works independently on moderately complex work assignments, reviews progress, and evaluates results
– Organizes work of direct reports and sets team priorities
– Reviews the work of others to verify accuracy, quality, and adherence to professional standards

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

• Comp Grade – 8
• Minimum – $51,000.00
• MidPoint – $62,500.00
• Maximum – $74,000.00

• Culture Building
• Customer Service
• Data reporting
• Food Manufacturing
• Inventory management
• Occupational Health and Safety Compliance
• Operational Efficiency
• Preventative Maintenance Planning
• Quality Assurance (QA)
• Regulatory compliance
• Risk Management
• Sales techniques
• Strategic Financial Planning
• Supply Chain Optimization