Penn State Job Catalog

Additional levels that exist for this job profile can be seen below.

The defined natural career progression within or between job profiles.

Housing Services

Housing Services Supervisors facilitate execution of daily housing services such as the student housing assignment process, camp and conference services, and Common Desk Operations.

• Coordinate and facilitate housing services daily activities including the student housing assignment process, camp and conference services, and Common Desk Operations
• Assist in developing Standard Operating Procedures; implement as directed; ensure staff, student, and guest compliance
• Facilitate execution of housing contract, apartment lease, and camp/conference agreement provisions such as room assignments, residency exemptions, the American Disabilities Act accommodations, cancellation requests, and costs and fees
• Coordinate with conference/camp customers and planners; ensure housing needs and food requirements are met; assist with rosters and room assignments; maintain event calendar and resolve conflicts; ensure sufficient staff availability
• Ensure daily common desk operations meet or exceed standards; post weekly work schedules and address coverage deficiencies; monitor room, key, supply, and equipment check-in/out processes; address mail, package, and delivery service issues
• Provide a safe and secure environment for students and guests; ensure facility access and key distribution comply with University policies and procedures; maintain a key inventory and process key audits; conduct safety inspections; identify and resolve issues
• Escalate safety and security concerns/incidents promptly and coordinate with University Police as needed
• Foster a student and guest centered work environment; ensure quality service, a trained staff, and effective and efficient issue resolution
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities

Level:

– Supervisor

Base Description:

– Supervises direct reports, but primarily completes activities, tasks, and/or projects of a functional nature.

Level Summary:

– Demonstrates appropriate knowledge to perform own work; spends majority of time on tasks related to own job responsibilities. Demonstrates baseline planning, organizing, directing, and facilitating skills. Reviews completed work of others to verify accuracy and quality. Follows recommended approaches to assigned work. Supervises assigned staff and coordinates routine work activities. Monitors employee interactions and facilitates a productive working environment. Communicates instructions and policies in a consistent, effective and timely manner. Identifies and addresses concerns appropriately. Makes recommendations for possible solutions.

Supervisory Responsibilities:

– Typically oversees at least 2 full–time direct reports or equivalent team of part–time and/or student workers (for Support track, performs work at Senior Support level or higher; for Professional track, performs work at the Advanced Professional level or higher)

Fiscal Responsibilities:

– May validate and pay invoices
– May monitor/track budgets for specific area and/or grant(s)

Problem Solving:

– Encounters generally routine problems with progressively more complex and/or varied problems
– Typically follows standard operating procedures to resolve problems
– May apply specialized knowledge and skills to resolve complex and/or varied problems
– Applies proven and tries new approaches when solving problems

Independence of Action:

– Works with minimal supervision on difficult work assignments, conferring with manager on unusual matters
– Follows precedents and procedures
– Organizes work of direct reports and may set priorities within general guidelines established by manager
– Reviews the work of others to verify accuracy, quality, and conformance to required procedures and special instructions

Communication and Collaboration:

– Communicates internally within working unit and the University
– Communicates with external audiences for scheduling/coordination
– May communicate with external audiences for business purposes
– Collaborates closely with team members; may interact with other staff outside of area
– Utilizes a communication style that is appropriate for a given situation
– Interprets and communicates information, ideas and instructions clearly and accurately both verbally and in written materials

• Comp Grade – 6
• Minimum – $42,100.00
• MidPoint – $51,600.00
• Maximum – $61,000.00